Recommendations Tracker
HHS-OIG provides independent and objective oversight that promotes economy, efficiency, and effectiveness in HHS programs and operations. To drive this positive change, we produce reports and identify recommendations for improvement. We have developed this public-facing page for tracking all of our open recommendations.
Use the Top Unimplemented View below to read OIG's Top Unimplemented Recommendations. In OIG’s view, these top recommendations for HHS programs, if implemented, would have the greatest impact in terms of cost savings, program effectiveness and efficiency, and public health and safety. Learn more
Summary of All Recommendations
Updated Monthly · Last updated on December 17, 2025
1,189
Unimplemented
recommendations
3,163
Implemented and Closed
recommendations since FY 2017
Views
OIG Recommendations Grouped by Report
-
Medicare Hospital Provider Compliance Audit: Jewish Hospital
21-A-04-143.01We recommend that Jewish Hospital refund to the Medicare contractor $13,486,524 in estimated overpayments for the audit period for claims that it incorrectly billed that are within the 4-year claim reopening period.- Status
- Closed Implemented
- Responsible Agency
- CMS
- Response
- Non-Concur
- Potential Savings
- $13,486,524
- Last Update Received
- -
- Closed Date
- 11/08/2021
- Legislative Related
- No
21-A-04-143.02We recommend that Jewish Hospital based on the results of this audit, exercise reasonable diligence to identify, report, and return any overpayments in accordance with the 60-day rule and identify any of those returned overpayments as having been made in accordance with this recommendation.- Status
- Closed Unimplemented
- Responsible Agency
- CMS
- Response
- Concur
- Potential Savings
- -
- Last Update Received
- -
- Closed Date
- 12/26/2023
- Legislative Related
- No
21-A-04-143.03We recommend that Jewish Hospital strengthen internal controls by: strengthening procedures to verify that all IRF beneficiaries meet Medicare criteria for acute inpatient rehabilitation, developing processes to ensure that procedure and diagnosis codes are supported in the medical records, providing additional training to inpatient and outpatient coding staff on the use of bypass modifiers, and developing procedures to verify that the use of bypass modifiers is supported in the medical records.- Status
- Closed Implemented
- Responsible Agency
- CMS
- Response
- Concur
- Potential Savings
- -
- Last Update Received
- -
- Closed Date
- 11/08/2021
- Legislative Related
- No
-
CGS Administrators, LLC, Claimed Some Unallowable Medicare Pension Costs Through Its Incurred Cost Proposals
21-A-07-144.01We recommend that CGS Administrators, LLC, work with CMS to ensure that its final settlement of contract costs reflects a decrease in Medicare pension costs of $293,893 for CYs 2012 through 2016.- Status
- Closed Unimplemented
- Responsible Agency
- CMS
- Response
- Concur
- Potential Savings
- $293,893
- Last Update Received
- -
- Closed Date
- 12/21/2022
- Legislative Related
- No
-
CGS Administrators, LLC, Claimed Some Unallowable Medicare Supplemental Executive Retirement Plan III Costs Through Its Incurred Cost Proposals
21-A-07-145.01We recommend that CGS Administrators, LLC, work with CMS to ensure that its final settlement of contract costs reflects a decrease in Medicare SERP III costs of $6,705 for CYs 2015 and 2016.- Status
- Closed Unimplemented
- Responsible Agency
- CMS
- Response
- Concur
- Potential Savings
- $6,705
- Last Update Received
- -
- Closed Date
- 11/02/2022
- Legislative Related
- No
-
Louisiana Medicaid Fraud Control Unit: 2020 Inspection
21-E-12-037.01Repay Federal matching funds spent on the case that was ineligible for Federal funding.- Status
- Closed Implemented
- Responsible Agency
- MFCU
- Response
- Concur
- Potential Savings
- $626
- Last Update Received
- -
- Closed Date
- 12/22/2021
- Legislative Related
- No
-
Mississippi Medicaid Fraud Control Unit: 2020 Inspection
21-E-12-035.01Examine the Unit's intake process for complaints of patient abuse or neglect and identify improvements.- Status
- Closed Implemented
- Responsible Agency
- MFCU
- Response
- Concur
- Potential Savings
- -
- Last Update Received
- -
- Closed Date
- 08/25/2022
- Legislative Related
- No
21-E-12-035.02Take steps to avoid investigative delays and ensure that delays are documented in the case management system.- Status
- Closed Implemented
- Responsible Agency
- MFCU
- Response
- Concur
- Potential Savings
- -
- Last Update Received
- -
- Closed Date
- 08/25/2022
- Legislative Related
- No
21-E-12-035.03Develop and implement a plan to increase fraud referrals from the Medicaid agency and other sources.- Status
- Closed Implemented
- Responsible Agency
- MFCU
- Response
- Concur
- Potential Savings
- -
- Last Update Received
- -
- Closed Date
- 05/17/2023
- Legislative Related
- No
21-E-12-035.04Take steps to improve communication and coordination with OIG investigators and other Federal partners.- Status
- Closed Implemented
- Responsible Agency
- MFCU
- Response
- Concur
- Potential Savings
- -
- Last Update Received
- -
- Closed Date
- 08/25/2022
- Legislative Related
- No
21-E-12-035.05Implement processes to ensure that it reports convictions and adverse actions to Federal partners within the appropriate timeframes.- Status
- Closed Implemented
- Responsible Agency
- MFCU
- Response
- Concur
- Potential Savings
- -
- Last Update Received
- -
- Closed Date
- 12/15/2022
- Legislative Related
- No
21-E-12-035.06Revise its MOU with the Mississippi Division of Medicaid to reflect current law.- Status
- Closed Implemented
- Responsible Agency
- MFCU
- Response
- Concur
- Potential Savings
- -
- Last Update Received
- -
- Closed Date
- 12/22/2022
- Legislative Related
- No
21-E-12-035.07Repay Federal matching funds spent on cases that were ineligible for Federal funding.- Status
- Closed Implemented
- Responsible Agency
- MFCU
- Response
- Concur
- Potential Savings
- $1,150
- Last Update Received
- -
- Closed Date
- 05/17/2023
- Legislative Related
- No
21-E-12-035.08Develop a procedure to ensure that it reports all program income properly on its Federal financial reports.- Status
- Closed Implemented
- Responsible Agency
- MFCU
- Response
- Concur
- Potential Savings
- -
- Last Update Received
- -
- Closed Date
- 05/17/2023
- Legislative Related
- No
21-E-12-035.09Work with the Mississippi Division of Medicaid to ensure the return of the Federal Government's share of all recoveries.- Status
- Open Unimplemented
- Responsible Agency
- MFCU
- Response
- Non-Concur
- Potential Savings
- -
- Last Update Received
- 05/19/2022
- Next Update Expected
- 02/13/2023
- Legislative Related
- No
21-E-12-035.10Update its policies and procedures manual to reflect Unit operations and enhance the manual's organization.- Status
- Closed Implemented
- Responsible Agency
- MFCU
- Response
- Concur
- Potential Savings
- -
- Last Update Received
- -
- Closed Date
- 12/15/2022
- Legislative Related
- No
21-E-12-035.11Develop written policies and procedures and take other steps to ensure that periodic supervisory reviews are conducted and documented in the case files.- Status
- Closed Implemented
- Responsible Agency
- MFCU
- Response
- Concur
- Potential Savings
- -
- Last Update Received
- -
- Closed Date
- 12/15/2022
- Legislative Related
- No
21-E-12-035.12Update its training plan to include annual training hours for each professional discipline.- Status
- Closed Implemented
- Responsible Agency
- MFCU
- Response
- Concur
- Potential Savings
- -
- Last Update Received
- -
- Closed Date
- 12/15/2022
- Legislative Related
- No
-
Medicare Paid New Hospitals Three Times More for Their Capital Costs Than They Would Have Been Paid Under the Inpatient Prospective Payment System
21-A-07-141.01We recommend that the Centers for Medicare & Medicaid Services review the findings in this report and, if it determines that a separate payment methodology for capital costs at new hospitals is no longer warranted, change its regulations to require new hospitals to have their Medicare capital costs paid through the IPPS with an option for payment adjustments or supplemental payments if necessary.- Status
- Open Unimplemented
- Responsible Agency
- CMS
- Response
- Concur
- Potential Savings
- -
- Last Update Received
- 05/15/2025
- Next Update Expected
- 11/15/2025
- Legislative Related
- No
-
Oklahoma's Oversight of Medicaid Outpatient Services for Opioid Use Disorder Was Generally Effective
21-A-06-140.01We recommend that the Oklahoma Health Care Authority consider whether more of an emphasis on counseling could improve OUD outcomes and, if so, take steps to increase the appropriate use of counseling with OUD drugs in outpatient OUD treatment.- Status
- Open Unimplemented
- Responsible Agency
- CMS
- Response
- Concur
- Potential Savings
- -
- Last Update Received
- 12/16/2021
- Next Update Expected
- 06/27/2022
- Legislative Related
- No
21-A-06-140.02We recommend that the Oklahoma Health Care Authority develop policies and procedures to ensure that Medicaid behavioral health services are reviewed on an ongoing basis.- Status
- Open Unimplemented
- Responsible Agency
- CMS
- Response
- Concur
- Potential Savings
- -
- Last Update Received
- 12/16/2021
- Next Update Expected
- 06/27/2022
- Legislative Related
- No
-
Missouri Claimed Federal Reimbursement for $3.4 Million in Payments to Health Home Providers That Did Not Meet Medicaid Requirements
21-A-07-139.01We recommend that the Missouri Department of Social Services refund $3,411,531 to the Federal Government.- Status
- Open Unimplemented
- Responsible Agency
- CMS
- Response
- Concur
- Potential Savings
- $3,411,531
- Last Update Received
- 10/02/2025
- Next Update Expected
- 04/02/2026
- Legislative Related
- No
21-A-07-139.02We recommend that the Missouri Department of Social Services improve its monitoring of the health home program to ensure that health home providers comply with Federal and State requirements for maintaining documentation to support the services for which the providers billed and received PMPM payments.- Status
- Open Unimplemented
- Responsible Agency
- CMS
- Response
- Concur
- Potential Savings
- -
- Last Update Received
- 10/02/2025
- Next Update Expected
- 04/02/2026
- Legislative Related
- No
-
Palmetto Government Benefits Administrator, LLC, Did Not Claim Some Allowable Medicare Pension Costs Through Its Incurred Cost Proposals
21-A-07-131.01We recommend that Palmetto work with CMS to ensure that its final settlement of contract costs reflects an increase in Medicare pension costs of $998,912 for CYs 2012-2016.- Status
- Closed Unimplemented
- Responsible Agency
- CMS
- Response
- Concur
- Potential Savings
- -
- Last Update Received
- -
- Closed Date
- 11/01/2022
- Legislative Related
- No
-
Companion Data Services, LLC, Claimed Some Unallowable Medicare Postretirement Benefit Costs Through Its Incurred Cost Proposals
21-A-07-132.01We recommend that CDS work with CMS to ensure that its final settlement of contract costs reflects a decrease in Medicare PRB costs for $73,594 for CYs 2012-2016.- Status
- Closed Unimplemented
- Responsible Agency
- CMS
- Response
- Concur
- Potential Savings
- $73,594
- Last Update Received
- -
- Closed Date
- 11/02/2022
- Legislative Related
- No
-
Companion Data Services, LLC, Claimed Some Unallowable Medicare Excess Plan Costs Through Its Incurred Cost Proposals
21-A-07-133.01We recommend that CDS work with CMS to ensure that its final settlement of contract costs reflects a decrease in Medicare EP costs of $8581 for CYs 2015 and 2016.- Status
- Closed Unimplemented
- Responsible Agency
- CMS
- Response
- Concur
- Potential Savings
- $8,581
- Last Update Received
- -
- Closed Date
- 12/14/2022
- Legislative Related
- No
-
Palmetto Government Benefits Administrator, LLC, Claimed Some Unallowable Medicare Postretirement Benefit Costs Through Its Incurred Cost Proposals
21-A-07-135.01We recommend that Palmetto work with CMS to ensure that its final settlement of contract costs reflects a decrease in Medicare PRB costs of $2,848,586 for CYs 2012-2016.- Status
- Closed Unimplemented
- Responsible Agency
- CMS
- Response
- Concur
- Potential Savings
- $2,848,586
- Last Update Received
- -
- Closed Date
- 12/21/2022
- Legislative Related
- No
-
Palmetto Government Benefits Administrator, LLC, Claimed Some Unallowable Medicare Supplemental Executive Retirement Plan III Costs Through Its Incurred Cost Proposals
21-A-07-136.01We recommend that Palmetto work with CMS to ensure that its final settlement of contract costs reflects a decrease in Medicare SERP III costs of $25,162 for CYs 2015 and 2016.- Status
- Closed Unimplemented
- Responsible Agency
- CMS
- Response
- Concur
- Potential Savings
- $25,162
- Last Update Received
- -
- Closed Date
- 11/02/2022
- Legislative Related
- No
-
Palmetto Government Benefits Administrator, LLC, Claimed Some Unallowable Excess Plan Costs Through Its Incurred Cost Proposals
21-A-07-137.01We recommend that Palmetto work with CMS to ensure that its final settlement of contract costs reflects a decrease in Medicare Excess Plan costs of $406,791 for CYs 2015 and 2016.- Status
- Closed Unimplemented
- Responsible Agency
- CMS
- Response
- Concur
- Potential Savings
- $406,791
- Last Update Received
- -
- Closed Date
- 11/02/2022
- Legislative Related
- No
-
Medicare Continues To Make Overpayments for Chronic Care Management Services, Costing the Program and Its Beneficiaries Millions of Dollars
21-A-07-129.01We recommend that the Centers for Medicare & Medicaid Services direct the Medicare contractors to recover the $1,918,278 for claims that are within the reopening period, and instruct providers to refund up to $540,680, which beneficiaries were required to pay; these amounts consist of $1,427,930 in overpayments to providers that billed noncomplex or complex CCM services more than once for the same beneficiaries for the same service periods and up to $406,080 in cost-sharing overcharges to these beneficiaries; $438,262 in overpayments to providers that billed for both noncomplex or complex CCM services and overlapping care management services rendered to the same beneficiaries for the same service periods and up to $121,166 in cost-sharing overcharges to these beneficiaries; and $52,086 in overpayments to providers that billed for incremental complex CCM services associated with overpayments for complex CCM services that we identified and up to $13,434 in cost-sharing overcharges to th- Status
- Closed Implemented
- Responsible Agency
- CMS
- Response
- Concur
- Potential Savings
- $1,918,278
- Last Update Received
- -
- Closed Date
- 03/22/2023
- Legislative Related
- No
21-A-07-129.02We recommend that the Centers for Medicare & Medicaid Services direct the Medicare contractors based on the results of this audit, notify appropriate providers (i.e., those for whom CMS determines that this audit constitutes credible information of potential overpayments) so that the providers can exercise reasonable diligence to identify, report, and return any overpayments in accordance with the 60-day rule and identify any of those returned overpayments as having been made in accordance with this recommendation.- Status
- Open Unimplemented
- Responsible Agency
- CMS
- Response
- Concur
- Potential Savings
- -
- Last Update Received
- 03/18/2024
- Next Update Expected
- 06/09/2025
- Legislative Related
- No
21-A-07-129.03We recommend that the Centers for Medicare & Medicaid Services direct the Medicare contractors to implement claim system edits to prevent and detect overpayments for noncomplex and complex CCM services.- Status
- Closed Unimplemented
- Responsible Agency
- CMS
- Response
- Concur
- Potential Savings
- -
- Last Update Received
- -
- Closed Date
- 06/08/2023
- Legislative Related
- No
-
Almost All of the Medicare Pension Costs That Companion Data Services, LLC, Claimed Through Its Incurred Cost Proposals Were Allowable
21-A-07-130.01We recommend that CDS LLC work with CMS to ensure that its final settlement of contract costs reflects a decrease in Medicare pension costs of $8989 for CYs 2012 through 2016.- Status
- Closed Unimplemented
- Responsible Agency
- CMS
- Response
- Concur
- Potential Savings
- $8,989
- Last Update Received
- -
- Closed Date
- 04/24/2023
- Legislative Related
- No
-
Almost 15 Percent of Arkansas' Private Contractor Costs Were Either Unallowable or Claimed at Higher Federal Matching Rates Than Eligible, Resulting in Arkansas Inappropriately Claiming $4.4 Million in Federal Medicaid Funds
21-A-06-128.01We recommend that the Arkansas Department of Human Services refund the $4,361,850 Federal share to the Federal Government.- Status
- Closed Implemented
- Responsible Agency
- CMS
- Response
- Concur
- Potential Savings
- $4,361,850
- Last Update Received
- -
- Closed Date
- 11/29/2022
- Legislative Related
- No
21-A-06-128.02We recommend that the Arkansas Department of Human Services establish policies and procedures to track its private MMIS contractor costs to APDs and to ensure that it adheres to the funding and time-period limits established in those APDs.- Status
- Closed Implemented
- Responsible Agency
- CMS
- Response
- Concur
- Potential Savings
- -
- Last Update Received
- -
- Closed Date
- 10/04/2023
- Legislative Related
- No
-
Texas Made Unallowable Children's Health Insurance Program Payments for Beneficiaries Assigned More Than One Identification Number
21-A-06-127.01We recommend that the Texas Health and Human Services Commission refund $856,456 to the Federal Government.- Status
- Closed Implemented
- Responsible Agency
- CMS
- Response
- Concur
- Potential Savings
- $856,456
- Last Update Received
- -
- Closed Date
- 10/26/2021
- Legislative Related
- No
21-A-06-127.02We recommend that the Texas Health and Human Services Commission identify and recover additional unallowable CHIP payments made before and after our audit period for the 572 beneficiary-matches and repay the Federal share.- Status
- Closed Implemented
- Responsible Agency
- CMS
- Response
- Concur
- Potential Savings
- -
- Last Update Received
- -
- Closed Date
- 10/26/2021
- Legislative Related
- No
21-A-06-127.03We recommend that the Texas Health and Human Services Commission identify any other beneficiaries who are assigned more than one identification number and refund any unallowable CHIP payments associated with those beneficiaries.- Status
- Closed Implemented
- Responsible Agency
- CMS
- Response
- Concur
- Potential Savings
- -
- Last Update Received
- -
- Closed Date
- 10/26/2021
- Legislative Related
- No
21-A-06-127.04We recommend that the Texas Health and Human Services Commission strengthen its procedures for determining whether applicants are already enrolled in any medical or public assistance benefits throughout the State and ensure that no beneficiary is assigned more than one identification number.- Status
- Closed Implemented
- Responsible Agency
- CMS
- Response
- Concur
- Potential Savings
- -
- Last Update Received
- -
- Closed Date
- 10/26/2021
- Legislative Related
- No
-
New York Improperly Claimed $439 Million In Medicaid Funds for Its School-Based Health Services Based on Certified Public Expenditures
21-A-02-125.01We recommend that the New York State Department of Health refund to the Federal Government or provide documentation of such refund, totaling $97,998,292. Specifically refund to the Federal Government $77,152,491 related to random moments that could not be supported as Medicaid-eligible health services; refund to the Federal Government $1,238,102 for intergovernmental agreement payments that the State agency did not support that it did not double-claim; and refund to the Federal Government or provide documentation of the refund to CMS of $19,607,699 for excess costs claimed on the Form CMS-64 for 1 year.- Status
- Open Unimplemented
- Responsible Agency
- CMS
- Response
- Concur
- Potential Savings
- $97,998,292
- Last Update Received
- 09/18/2025
- Next Update Expected
- 03/19/2026
- Legislative Related
- No
21-A-02-125.02We recommend that the New York State Department of Health refund $32,267,478 to the Federal Government or provide documentation to CMS to establish that it met an exception to use SY 2013 RMTSs to allocate costs for SY 2012.- Status
- Open Unimplemented
- Responsible Agency
- CMS
- Response
- Concur
- Potential Savings
- $32,267,478
- Last Update Received
- 09/18/2025
- Next Update Expected
- 03/19/2026
- Legislative Related
- No
21-A-02-125.03We recommend that the New York State Department of Health refund $308,972,870 to the Federal Government or provide documentation that it can reasonably support, under the circumstances, its allocation of health services costs to Medicaid without using unverifiable IEP ratios.- Status
- Open Unimplemented
- Responsible Agency
- CMS
- Response
- Non-Concur
- Potential Savings
- $308,972,870
- Last Update Received
- 03/04/2025
- Next Update Expected
- 09/04/2025
- Legislative Related
- No
21-A-02-125.04We recommend that the New York State Department of Health ensure that its contractor (1) collects sufficient information so the State agency can validate the contractor's coding of sampled moments and (2) correctly offsets and supports intergovernmental agreement transactions.- Status
- Open Unimplemented
- Responsible Agency
- CMS
- Response
- Concur
- Potential Savings
- -
- Last Update Received
- 09/18/2025
- Next Update Expected
- 03/19/2026
- Legislative Related
- No
21-A-02-125.05We recommend that the New York State Department of Health revise its certified public expenditures SSHSP to (1) include September days worked in its random moment time study and (2) develop an accurate, supportable method to identify Medicaid costs instead of unverifiable IEP ratios.- Status
- Open Unimplemented
- Responsible Agency
- CMS
- Response
- Concur
- Potential Savings
- -
- Last Update Received
- 09/18/2025
- Next Update Expected
- 03/19/2026
- Legislative Related
- No
-
Palmetto GBA, LLC, Accurately Calculated Hospice Cap Amounts but Did Not Collect All Cap Overpayments
21-A-06-126.01We recommend that Palmetto GBA, LLC, discontinue using its internal policies of waiving certain overpayment collections related to lookback years and start collecting all hospice cap overpayments and paying refunds in accordance with CMS requirements.- Status
- Closed Implemented
- Responsible Agency
- CMS
- Response
- Concur
- Potential Savings
- -
- Last Update Received
- -
- Closed Date
- 12/06/2021
- Legislative Related
- No
21-A-06-126.02We recommend that Palmetto GBA, LLC develop processes for communication between the departments directly and indirectly involved in hospice cap oversight.- Status
- Closed Implemented
- Responsible Agency
- CMS
- Response
- Concur
- Potential Savings
- -
- Last Update Received
- -
- Closed Date
- 12/06/2021
- Legislative Related
- No
21-A-06-126.03We recommend that Palmetto GBA, LLC, collect $545,639 in lookback overpayments and return $17,513 in lookback refunds resulting from 2017 hospice cap calculations for lookback years.- Status
- Closed Unimplemented
- Responsible Agency
- CMS
- Response
- Non-Concur
- Potential Savings
- $545,639
- Last Update Received
- -
- Closed Date
- 12/06/2021
- Legislative Related
- No