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Trends in Nursing Home Complaints (2016-2018)

The nursing home complaint process is a critical safeguard to protect vulnerable nursing home residents. The Centers for Medicare & Medicaid Services (CMS) relies upon each State's survey agency to respond to health and safety concerns raised by residents, their families, and nursing home staff. State agencies must investigate the most serious complaints on-site within certain timeframes. However, a previous Office of Inspector General (OIG) report found that a few States fell short in the timely investigation of the most serious nursing home complaints between 2011 and 2015. To complement this report, OIG published an interactive map that displays details on nursing home complaint trends between 2011 and 2015.

The map below updates this information for years 2016 through 2018. Specifically, it displays details on nursing home complaint trends between 2016 and 2018 for each State, including the number of complaints received and the number of the most serious complaints that a State investigated late. Click here to jump to national trends.

This map accompanies OIG's 2020 report, "States Continued to Fall Short in Meeting Required Timeframes for Investigating Nursing Home Complaints: 2016-2018." This report examines whether States that fell short in timely investigation of the most serious nursing home complaints in 2015 have since improved and provides additional insights on States' nursing home complaint and investigation trends between 2016 and 2018.

In addition, an ongoing OIG evaluation is examining CMS's oversight of State survey agencies' performance.

Rate of Complaints per 1,000 Nursing Home Residents
by State in 2018

Map - Trends in Nursing Home Complaints (2016-2018)

All States

Total Nursing Home Complaints (2016-2018) for all states
2016 2017 2018
Number of Complaints Per 1,000 Nursing Home Residents 47.3 49.9 52.3
 
Number of Immediate Jeopardy Complaints 6,039 5,451 5,245
Number of Immediate Jeopardy Complaints Not Investigated Within 2 Days* 1,452 964 670
 
Number of High Priority Complaints 32,774 32,722 33,974
Number of High Priority Complaints Not Investigated Within 10 Days 5,061 5,305 6,540

*9 immediate jeopardy complaints were not conducted between 2016 and 2018.

**224 high priority complaints were not conducted between 2016 and 2018.

Jump to

Alabama | Alaska | Arizona | Arkansas | California | Colorado | Connecticut | Delaware | District of Columbia | Florida | Georgia | Hawaii | Idaho | Illinois | Indiana | Iowa | Kansas | Kentucky | Louisiana | Maine | Maryland | Massachusetts | Michigan | Minnesota | Mississippi | Missouri | Montana | Nebraska | Nevada | New Hampshire | New Jersey | New Mexico | New York | North Carolina | North Dakota | Ohio | Oklahoma | Oregon | Pennsylvania | Rhode Island | South Carolina | South Dakota | Tennessee | Texas | Utah | Vermont | Virginia | Washington | West Virginia | Wisconsin | Wyoming | Definitions

Alabama

Alabama Total Nursing Home Complaints (2016-2018)
2016 2017 2018
Number of Complaints Per 1,000 Nursing Home Residents 8.6 4.1 5.4
 
Number of Immediate Jeopardy Complaints 61 36 18
Number of Immediate Jeopardy Complaints Not Investigated Within 2 Days 3 1 3
 
Number of High Priority Complaints 51 22 39
Number of High Priority Complaints Not Investigated Within 10 Days 1 2 0

Alaska

Alabama Total Nursing Home Complaints (2016-2018)
2016 2017 2018
Number of Complaints Per 1,000 Nursing Home Residents 12.9 30 20.5
 
Number of Immediate Jeopardy Complaints 0 0 0
Number of Immediate Jeopardy Complaints Not Investigated Within 2 Days NA NA NA
 
Number of High Priority Complaints 1 3 2
Number of High Priority Complaints Not Investigated Within 10 Days 0 0 0

Arizona

Arizona Total Nursing Home Complaints (2016-2018)
2016 2017 2018
Number of Complaints Per 1,000 Nursing Home Residents 61 36.7 22.3
 
Number of Immediate Jeopardy Complaints 5 5 1
Number of Immediate Jeopardy Complaints Not Investigated Within 2 Days 1 1 0
 
Number of High Priority Complaints 516 312 202
Number of High Priority Complaints Not Investigated Within 10 Days** 413 268 179

**State did not conduct an investigation for 78 high priority complaints between 2016 and 2018.

Arkansas

Arkansas Total Nursing Home Complaints (2016-2018)
2016 2017 2018
Number of Complaints Per 1,000 Nursing Home Residents 25.2 47.2 58.7
 
Number of Immediate Jeopardy Complaints 28 46 93
Number of Immediate Jeopardy Complaints Not Investigated Within 2 Days* 0 4 2
 
Number of High Priority Complaints 336 587 764
Number of High Priority Complaints Not Investigated Within 10 Days** 10 25 11

*State did not conduct an investigation for 2 immediate jeopardy complaints between 2016 and 2018.

**State did not conduct an investigation for 2 high priority complaints between 2016 and 2018.

California

California Total Nursing Home Complaints (2016-2018)
2016 2017 2018
Number of Complaints Per 1,000 Nursing Home Residents 67.3 73.6 80.9
 
Number of Immediate Jeopardy Complaints 665 918 1,183
Number of Immediate Jeopardy Complaints Not Investigated Within 2 Days* 4 11 16
 
Number of High Priority Complaints 5,530 6,206 6,804
Number of High Priority Complaints Not Investigated Within 10 Days** 148 137 131

*State did not conduct an investigation for 1 immediate jeopardy complaint between 2016 and 2018.

**State did not conduct an investigation for 20 high priority complaints between 2016 and 2018.

Colorado

Colorado Total Nursing Home Complaints (2016-2018)
2016 2017 2018
Number of Complaints Per 1,000 Nursing Home Residents 24.4 26.3 31.2
 
Number of Immediate Jeopardy Complaints 27 28 40
Number of Immediate Jeopardy Complaints Not Investigated Within 2 Days 3 3 3
 
Number of High Priority Complaints 268 287 300
Number of High Priority Complaints Not Investigated Within 10 Days 52 45 55

Connecticut

Connecticut Total Nursing Home Complaints (2016-2018)
2016 2017 2018
Number of Complaints Per 1,000 Nursing Home Residents 18.5 19.4 23.1
 
Number of Immediate Jeopardy Complaints 2 7 4
Number of Immediate Jeopardy Complaints Not Investigated Within 2 Days 0 0 0
 
Number of High Priority Complaints 12 14 35
Number of High Priority Complaints Not Investigated Within 10 Days 2 4 4

Delaware

Delaware Total Nursing Home Complaints (2016-2018)
2016 2017 2018
Number of Complaints Per 1,000 Nursing Home Residents 16.4 24.8 44.4
 
Number of Immediate Jeopardy Complaints 2 3 3
Number of Immediate Jeopardy Complaints Not Investigated Within 2 Days 0 1 1
 
Number of High Priority Complaints 58 95 170
Number of High Priority Complaints Not Investigated Within 10 Days** 50 65 135

**State did not conduct an investigation for 18 high priority complaints between 2016 and 2018.

District of Columbia

District of Columbia Total Nursing Home Complaints (2016-2018)
2016 2017 2018
Number of Complaints Per 1,000 Nursing Home Residents 20 18.1 17.1
 
Number of Immediate Jeopardy Complaints 1 0 0
Number of Immediate Jeopardy Complaints Not Investigated Within 2 Days 0 NA NA
 
Number of High Priority Complaints 13 5 0
Number of High Priority Complaints Not Investigated Within 10 Days 0 2 NA

Florida

Florida Total Nursing Home Complaints (2016-2018)
2016 2017 2018
Number of Complaints Per 1,000 Nursing Home Residents 33 30.3 33.8
 
Number of Immediate Jeopardy Complaints 26 16 41
Number of Immediate Jeopardy Complaints Not Investigated Within 2 Days 3 0 2
 
Number of High Priority Complaints 318 85 166
Number of High Priority Complaints Not Investigated Within 10 Days 4 3 10

Georgia

Georgia Total Nursing Home Complaints (2016-2018)
2016 2017 2018
Number of Complaints Per 1,000 Nursing Home Residents 33.6 26 36.1
 
Number of Immediate Jeopardy Complaints 836 281 133
Number of Immediate Jeopardy Complaints Not Investigated Within 2 Days 783 42 9
 
Number of High Priority Complaints 277 447 991
Number of High Priority Complaints Not Investigated Within 10 Days 246 167 453

Hawaii

Hawaii Total Nursing Home Complaints (2016-2018)
2016 2017 2018
Number of Complaints Per 1,000 Nursing Home Residents 5.5 11.1 8.7
 
Number of Immediate Jeopardy Complaints 1 1 8
Number of Immediate Jeopardy Complaints Not Investigated Within 2 Days 0 0 3
 
Number of High Priority Complaints 2 2 4
Number of High Priority Complaints Not Investigated Within 10 Days 1 1 1

Idaho

Idaho Total Nursing Home Complaints (2016-2018)
2016 2017 2018
Number of Complaints Per 1,000 Nursing Home Residents 25.3 30.9 30.7
 
Number of Immediate Jeopardy Complaints 3 8 2
Number of Immediate Jeopardy Complaints Not Investigated Within 2 Days 1 2 1
 
Number of High Priority Complaints 16 25 87
Number of High Priority Complaints Not Investigated Within 10 Days** 13 16 71

**State did not conduct an investigation for 1 high priority complaint between 2016 and 2018.

Illinois

Illinois Total Nursing Home Complaints (2016-2018)
2016 2017 2018
Number of Complaints Per 1,000 Nursing Home Residents 70.7 73.6 84.8
 
Number of Immediate Jeopardy Complaints 252 166 93
Number of Immediate Jeopardy Complaints Not Investigated Within 2 Days* 3 4 2
 
Number of High Priority Complaints 3,567 4,141 4,522
Number of High Priority Complaints Not Investigated Within 10 Days** 36 676 1,189

*State did not conduct an investigation for 1 immediate jeopardy complaint between 2016 and 2018.

**State did not conduct an investigation for 2 high priority complaints between 2016 and 2018.

Indiana

Indiana Total Nursing Home Complaints (2016-2018)
2016 2017 2018
Number of Complaints Per 1,000 Nursing Home Residents 53.2 56.8 59.8
 
Number of Immediate Jeopardy Complaints 30 33 60
Number of Immediate Jeopardy Complaints Not Investigated Within 2 Days 0 0 0
 
Number of High Priority Complaints 733 923 991
Number of High Priority Complaints Not Investigated Within 10 Days 13 8 8

Iowa

Iowa Total Nursing Home Complaints (2016-2018)
2016 2017 2018
Number of Complaints Per 1,000 Nursing Home Residents 35.2 39.3 39.1
 
Number of Immediate Jeopardy Complaints 39 57 24
Number of Immediate Jeopardy Complaints Not Investigated Within 2 Days 0 2 2
 
Number of High Priority Complaints 556 633 596
Number of High Priority Complaints Not Investigated Within 10 Days 115 352 372

Kansas

Kansas Total Nursing Home Complaints (2016-2018)
2016 2017 2018
Number of Complaints Per 1,000 Nursing Home Residents 64.8 68.8 76.9
 
Number of Immediate Jeopardy Complaints 157 123 159
Number of Immediate Jeopardy Complaints Not Investigated Within 2 Days 2 4 6
 
Number of High Priority Complaints 209 400 437
Number of High Priority Complaints Not Investigated Within 10 Days 10 24 75

Kentucky

Kentucky Total Nursing Home Complaints (2016-2018)
2016 2017 2018
Number of Complaints Per 1,000 Nursing Home Residents 28.2 30.7 32.1
 
Number of Immediate Jeopardy Complaints 290 208 237
Number of Immediate Jeopardy Complaints Not Investigated Within 2 Days 11 6 6
 
Number of High Priority Complaints 368 488 500
Number of High Priority Complaints Not Investigated Within 10 Days 18 9 68

Louisiana

Louisiana Total Nursing Home Complaints (2016-2018)
2016 2017 2018
Number of Complaints Per 1,000 Nursing Home Residents 20.2 24.8 22
 
Number of Immediate Jeopardy Complaints 69 39 79
Number of Immediate Jeopardy Complaints Not Investigated Within 2 Days 1 1 1
 
Number of High Priority Complaints 267 348 262
Number of High Priority Complaints Not Investigated Within 10 Days 5 15 7

Maine

Maine Total Nursing Home Complaints (2016-2018)
2016 2017 2018
Number of Complaints Per 1,000 Nursing Home Residents 64.8 73.3 53.1
 
Number of Immediate Jeopardy Complaints 3 4 6
Number of Immediate Jeopardy Complaints Not Investigated Within 2 Days 0 1 0
 
Number of High Priority Complaints 42 27 30
Number of High Priority Complaints Not Investigated Within 10 Days 0 1 0

Maryland

Maryland Total Nursing Home Complaints (2016-2018)
2016 2017 2018
Number of Complaints Per 1,000 Nursing Home Residents 55.8 51 47.8
 
Number of Immediate Jeopardy Complaints 3 9 10
Number of Immediate Jeopardy Complaints Not Investigated Within 2 Days 1 0 0
 
Number of High Priority Complaints 1,110 778 413
Number of High Priority Complaints Not Investigated Within 10 Days** 915 614 269

**State did not conduct an investigation for 1 high priority complaint between 2016 and 2018.

Massachusetts

Massachusetts Total Nursing Home Complaints (2016-2018)
2016 2017 2018
Number of Complaints Per 1,000 Nursing Home Residents 8.7 9.8 12.5
 
Number of Immediate Jeopardy Complaints 1 0 0
Number of Immediate Jeopardy Complaints Not Investigated Within 2 Days 1 NA NA
 
Number of High Priority Complaints 317 362 403
Number of High Priority Complaints Not Investigated Within 10 Days 248 278 298

Michigan

Michigan Total Nursing Home Complaints (2016-2018)
2016 2017 2018
Number of Complaints Per 1,000 Nursing Home Residents 73.4 82.2 80.7
 
Number of Immediate Jeopardy Complaints 78 34 75
Number of Immediate Jeopardy Complaints Not Investigated Within 2 Days 3 1 6
 
Number of High Priority Complaints 1,431 775 759
Number of High Priority Complaints Not Investigated Within 10 Days** 50 18 91

**State did not conduct an investigation for 2 high priority complaints between 2016 and 2018.

Minnesota

Minnesota Total Nursing Home Complaints (2016-2018)
2016 2017 2018
Number of Complaints Per 1,000 Nursing Home Residents 17.4 11.5 49.3
 
Number of Immediate Jeopardy Complaints 57 127 63
Number of Immediate Jeopardy Complaints Not Investigated Within 2 Days 20 68 37
 
Number of High Priority Complaints 151 92 191
Number of High Priority Complaints Not Investigated Within 10 Days** 96 41 117

**State did not conduct an investigation for 2 high priority complaints between 2016 and 2018.

Mississippi

Mississippi Total Nursing Home Complaints (2016-2018)
2016 2017 2018
Number of Complaints Per 1,000 Nursing Home Residents 15 14.6 13.8
 
Number of Immediate Jeopardy Complaints 36 64 54
Number of Immediate Jeopardy Complaints Not Investigated Within 2 Days 5 9 12
 
Number of High Priority Complaints 182 162 168
Number of High Priority Complaints Not Investigated Within 10 Days 13 22 14

Missouri

Missouri Total Nursing Home Complaints (2016-2018)
2016 2017 2018
Number of Complaints Per 1,000 Nursing Home Residents 108 116.7 111.9
 
Number of Immediate Jeopardy Complaints 252 320 383
Number of Immediate Jeopardy Complaints Not Investigated Within 2 Days 1 0 0
 
Number of High Priority Complaints 2,218 2,688 2,850
Number of High Priority Complaints Not Investigated Within 10 Days 123 103 120

Montana

Montana Total Nursing Home Complaints (2016-2018)
2016 2017 2018
Number of Complaints Per 1,000 Nursing Home Residents 22.4 20.6 26.9
 
Number of Immediate Jeopardy Complaints 1 3 1
Number of Immediate Jeopardy Complaints Not Investigated Within 2 Days 0 0 1
 
Number of High Priority Complaints 11 9 11
Number of High Priority Complaints Not Investigated Within 10 Days 2 1 6

Nebraska

Total Nursing Home Complaints (2016-2018) Nebraska
2016 2017 2018
Number of Complaints Per 1,000 Nursing Home Residents 58.8 54.8 57.3
 
Number of Immediate Jeopardy Complaints 65 54 36
Number of Immediate Jeopardy Complaints Not Investigated Within 2 Days 2 3 1
 
Number of High Priority Complaints 149 107 114
Number of High Priority Complaints Not Investigated Within 10 Days 3 2 0

Nevada

Nevada Total Nursing Home Complaints (2016-2018)
2016 2017 2018
Number of Complaints Per 1,000 Nursing Home Residents 36.7 42.1 51.6
 
Number of Immediate Jeopardy Complaints 1 0 4
Number of Immediate Jeopardy Complaints Not Investigated Within 2 Days 0 NA 0
 
Number of High Priority Complaints 18 34 140
Number of High Priority Complaints Not Investigated Within 10 Days 9 23 78

New Hampshire

New Hampshire Total Nursing Home Complaints (2016-2018)
2016 2017 2018
Number of Complaints Per 1,000 Nursing Home Residents 20.7 17.8 14.1
 
Number of Immediate Jeopardy Complaints 1 0 0
Number of Immediate Jeopardy Complaints Not Investigated Within 2 Days 0 NA NA
 
Number of High Priority Complaints 1 2 2
Number of High Priority Complaints Not Investigated Within 10 Days 0 0 0

New Jersey

New Jersey Total Nursing Home Complaints (2016-2018)
2016 2017 2018
Number of Complaints Per 1,000 Nursing Home Residents 18 19.9 15.6
 
Number of Immediate Jeopardy Complaints 217 307 204
Number of Immediate Jeopardy Complaints Not Investigated Within 2 Days 156 272 164
 
Number of High Priority Complaints 146 147 98
Number of High Priority Complaints Not Investigated Within 10 Days** 119 119 77

**State did not conduct an investigation for 8 high priority complaints between 2016 and 2018.

New Mexico

New Mexico Total Nursing Home Complaints (2016-2018)
2016 2017 2018
Number of Complaints Per 1,000 Nursing Home Residents 17.7 14.3 14.6
 
Number of Immediate Jeopardy Complaints 2 2 7
Number of Immediate Jeopardy Complaints Not Investigated Within 2 Days 1 0 0
 
Number of High Priority Complaints 38 38 29
Number of High Priority Complaints Not Investigated Within 10 Days 1 2 0

New York

New York Total Nursing Home Complaints (2016-2018)
2016 2017 2018
Number of Complaints Per 1,000 Nursing Home Residents 39.6 36.4 27.6
 
Number of Immediate Jeopardy Complaints 75 103 79
Number of Immediate Jeopardy Complaints Not Investigated Within 2 Days 0 1 0
 
Number of High Priority Complaints 1,529 1,255 1,024
Number of High Priority Complaints Not Investigated Within 10 Days** 1,150 1,002 773

**State did not conduct an investigation for 71 high priority complaints between 2016 and 2018.

North Carolina

Total Nursing Home Complaints (2016-2018) North Carolina
2016 2017 2018
Number of Complaints Per 1,000 Nursing Home Residents 68.9 71.7 77.1
 
Number of Immediate Jeopardy Complaints 200 222 212
Number of Immediate Jeopardy Complaints Not Investigated Within 2 Days* 6 6 9
 
Number of High Priority Complaints 913 886 771
Number of High Priority Complaints Not Investigated Within 10 Days** 19 19 25

*State did not conduct an investigation for 1 immediate jeopardy complaint between 2016 and 2018.

**State did not conduct an investigation for 2 high priority complaints between 2016 and 2018.

North Dakota

North Dakota Total Nursing Home Complaints (2016-2018)
2016 2017 2018
Number of Complaints Per 1,000 Nursing Home Residents 5.7 7.4 5.7
 
Number of Immediate Jeopardy Complaints 0 0 1
Number of Immediate Jeopardy Complaints Not Investigated Within 2 Days NA NA 0
 
Number of High Priority Complaints 1 1 1
Number of High Priority Complaints Not Investigated Within 10 Days 0 0 0

Ohio

Ohio Total Nursing Home Complaints (2016-2018)
2016 2017 2018
Number of Complaints Per 1,000 Nursing Home Residents 54.7 59.5 59.8
 
Number of Immediate Jeopardy Complaints 749 576 370
Number of Immediate Jeopardy Complaints Not Investigated Within 2 Days 0 0 1
 
Number of High Priority Complaints 3,017 3,451 3,686
Number of High Priority Complaints Not Investigated Within 10 Days** 6 0 0

**State did not conduct an investigation for 10 high priority complaints between 2016 and 2018.

Oklahoma

Oklahoma Total Nursing Home Complaints (2016-2018)
2016 2017 2018
Number of Complaints Per 1,000 Nursing Home Residents 45.3 55.1 50.1
 
Number of Immediate Jeopardy Complaints 42 39 21
Number of Immediate Jeopardy Complaints Not Investigated Within 2 Days 1 0 0
 
Number of High Priority Complaints 187 209 162
Number of High Priority Complaints Not Investigated Within 10 Days 3 2 1

Oregon

Oregon Total Nursing Home Complaints (2016-2018)
2016 2017 2018
Number of Complaints Per 1,000 Nursing Home Residents 39.8 42.5 72.6
 
Number of Immediate Jeopardy Complaints 1 0 11
Number of Immediate Jeopardy Complaints Not Investigated Within 2 Days 0 NA 0
 
Number of High Priority Complaints 316 324 340
Number of High Priority Complaints Not Investigated Within 10 Days 259 238 230

Pennsylvania

Pennsylvania Total Nursing Home Complaints (2016-2018)
2016 2017 2018
Number of Complaints Per 1,000 Nursing Home Residents 39.6 46.1 46.4
 
Number of Immediate Jeopardy Complaints 64 179 127
Number of Immediate Jeopardy Complaints Not Investigated Within 2 Days 1 0 1
 
Number of High Priority Complaints 1,828 1,355 817
Number of High Priority Complaints Not Investigated Within 10 Days** 4 31 115

**State did not conduct an investigation for 1 high priority complaint between 2016 and 2018.

Rhode Island

Trends in Nursing Home Complaints (2016-2018) Rhode Island
2016 2017 2018
Number of Complaints Per 1,000 Nursing Home Residents 43.5 28.5 40.8
 
Number of Immediate Jeopardy Complaints 0 1 2
Number of Immediate Jeopardy Complaints Not Investigated Within 2 Days NA 0 0
 
Number of High Priority Complaints 4 0 15
Number of High Priority Complaints Not Investigated Within 10 Days 2 NA 2

South Carolina

Trends in Nursing Home Complaints (2016-2018) South Carolina
2016 2017 2018
Number of Complaints Per 1,000 Nursing Home Residents 9.4 13.1 8.5
 
Number of Immediate Jeopardy Complaints 6 7 8
Number of Immediate Jeopardy Complaints Not Investigated Within 2 Days 1 0 1
 
Number of High Priority Complaints 151 187 131
Number of High Priority Complaints Not Investigated Within 10 Days** 122 145 50

**State did not conduct an investigation for 1 high priority complaint between 2016 and 2018.

South Dakota

Trends in Nursing Home Complaints (2016-2018) South Dakota
2016 2017 2018
Number of Complaints Per 1,000 Nursing Home Residents 14.4 11 4.6
 
Number of Immediate Jeopardy Complaints 7 9 4
Number of Immediate Jeopardy Complaints Not Investigated Within 2 Days 0 0 0
 
Number of High Priority Complaints 29 31 16
Number of High Priority Complaints Not Investigated Within 10 Days 0 0 0

Tennessee

Trends in Nursing Home Complaints (2016-2018) Tennessee
2016 2017 2018
Number of Complaints Per 1,000 Nursing Home Residents 32.3 35.6 36.1
 
Number of Immediate Jeopardy Complaints 515 631 606
Number of Immediate Jeopardy Complaints Not Investigated Within 2 Days* 426 509 367
 
Number of High Priority Complaints 393 349 385
Number of High Priority Complaints Not Investigated Within 10 Days** 290 229 152

*State did not conduct an investigation for 4 immediate jeopardy complaints between 2016 and 2018.

**State did not conduct an investigation for 1 high priority complaint between 2016 and 2018.

Texas

Trends in Nursing Home Complaints (2016-2018) Texas
2016 2017 2018
Number of Complaints Per 1,000 Nursing Home Residents 91.9 100.8 102.3
 
Number of Immediate Jeopardy Complaints 1,077 674 661
Number of Immediate Jeopardy Complaints Not Investigated Within 2 Days 11 9 10
 
Number of High Priority Complaints 4,227 3,123 3,043
Number of High Priority Complaints Not Investigated Within 10 Days** 420 553 1,304

**State did not conduct an investigation for 3 high priority complaints between 2016 and 2018.

Utah

Trends in Nursing Home Complaints (2016-2018) Utah
2016 2017 2018
Number of Complaints Per 1,000 Nursing Home Residents 22.9 20.1 26.6
 
Number of Immediate Jeopardy Complaints 7 1 5
Number of Immediate Jeopardy Complaints Not Investigated Within 2 Days 0 0 1
 
Number of High Priority Complaints 34 21 37
Number of High Priority Complaints Not Investigated Within 10 Days 0 2 4

Vermont

Trends in Nursing Home Complaints (2016-2018) Vermont
2016 2017 2018
Number of Complaints Per 1,000 Nursing Home Residents 47.4 64 58.3
 
Number of Immediate Jeopardy Complaints 6 2 5
Number of Immediate Jeopardy Complaints Not Investigated Within 2 Days 0 0 0
 
Number of High Priority Complaints 31 46 34
Number of High Priority Complaints Not Investigated Within 10 Days 0 0 1

Virginia

Trends in Nursing Home Complaints (2016-2018) Virginia
2016 2017 2018
Number of Complaints Per 1,000 Nursing Home Residents 16.6 17.3 17.8
 
Number of Immediate Jeopardy Complaints 3 6 4
Number of Immediate Jeopardy Complaints Not Investigated Within 2 Days 0 1 0
 
Number of High Priority Complaints 48 52 58
Number of High Priority Complaints Not Investigated Within 10 Days 2 6 7

Washington

Trends in Nursing Home Complaints (2016-2018) Washington
2016 2017 2018
Number of Complaints Per 1,000 Nursing Home Residents 111.6 119 141.4
 
Number of Immediate Jeopardy Complaints 37 63 62
Number of Immediate Jeopardy Complaints Not Investigated Within 2 Days 1 2 0
 
Number of High Priority Complaints 870 890 993
Number of High Priority Complaints Not Investigated Within 10 Days 57 25 10

West Virginia

Trends in Nursing Home Complaints (2016-2018) West Virginia
2016 2017 2018
Number of Complaints Per 1,000 Nursing Home Residents 13.2 18.2 13.6
 
Number of Immediate Jeopardy Complaints 3 2 0
Number of Immediate Jeopardy Complaints Not Investigated Within 2 Days 0 0 NA
 
Number of High Priority Complaints 20 15 12
Number of High Priority Complaints Not Investigated Within 10 Days 2 3 3

Wisconsin

Trends in Nursing Home Complaints (2016-2018) Wisconsin
2016 2017 2018
Number of Complaints Per 1,000 Nursing Home Residents 43.1 46.3 56.3
 
Number of Immediate Jeopardy Complaints 29 28 30
Number of Immediate Jeopardy Complaints Not Investigated Within 2 Days 0 0 2
 
Number of High Priority Complaints 240 263 331
Number of High Priority Complaints Not Investigated Within 10 Days** 9 7 24

**State did not conduct an investigation for 1 high priority complaint between 2016 and 2018.

Wyoming

Trends in Nursing Home Complaints (2016-2018) Wyoming
2016 2017 2018
Number of Complaints Per 1,000 Nursing Home Residents 49.9 46.4 50.8
 
Number of Immediate Jeopardy Complaints 7 9 16
Number of Immediate Jeopardy Complaints Not Investigated Within 2 Days 0 0 0
 
Number of High Priority Complaints 24 20 38
Number of High Priority Complaints Not Investigated Within 10 Days 0 0 0

Definitions1

Immediate jeopardy complaints allege a situation that indicates that there continues to be an immediate risk of serious injury, harm, impairment, or death to a resident. State survey agencies are required to start an on-site investigation within two business days of receipt of complaint or incidence report.

Non-Immediate Jeopardy - High (High Priority) complaints allege a situation in which the provider's non-compliance with one or more Federal requirements may have caused harm that negatively impacts the individual's mental, physical, and/or psychosocial status and are of such consequence to the person's well-being that a rapid response by the State survey agency is indicated. State survey agencies must initiate an on-site survey within ten business days of prioritization.

1 During the period of our review (2016 - 2018), this provision of the State Operations Manual used "working days" in place of "business days." Effective July 19, 2019, CMS revised Chapter 5 under Rev. 191 and replaced "working days" with "business days."