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Review of the Office of Refugee Resettlement’s National Call Center Response to Incoming Calls

Announced on  | Last Modified on  | Project Number: OEI-07-24-00370
Status
Active
Agency
Administration for Children and Families

OBJECTIVE

The Office of Refugee Resettlement’s (ORR) National Call Center (NCC) is a helpline available to unaccompanied children, parents, and sponsors, among others. Children who were released to sponsors may contact the helpline if they feel unsafe or are not receiving adequate care, and sponsors may contact the helpline to report a child as missing or to request additional community resources. We will examine the steps that ORR’s NCC took in responding to calls related to children’s safety after release to a sponsor. We will consider whether there are opportunities for ORR’s NCC, within the scope of its authority, to strengthen its response to incoming calls, which could result in better protecting children.

TIMELINE

  • August 15, 2024
    Announced
  • Today
    Office of Evaluation and Inspections In-Progress
  • Est FY2026
    Estimated Fiscal Year for Project Completion
Work Plan Type
Office of Evaluation and Inspections
HHS Agencies
Administration for Children and Families
Issue Areas
Contracts Departmental Operational Issues Public Health Issues
Target Groups
Children and Families
Financial Groups
Grants