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Review of the Office of Refugee Resettlement's National Call Center Response to Incoming Calls

The Office of Refugee Resettlement's (ORR) National Call Center (NCC) is a helpline available to unaccompanied children, parents, and sponsors, among others. Children who were released to sponsors may contact the helpline if they feel unsafe or are not receiving adequate care, and sponsors may contact the helpline to report a child as missing or to request additional community resources. We will examine the steps that ORR's NCC took in responding to calls related to children's safety after release to a sponsor. We will consider whether there are opportunities for ORR's NCC, within the scope of its authority, to strengthen its response to incoming calls, which could result in better protecting children.

Announced or Revised Agency Title Component Report Number(s) Expected Issue Date (FY)
August 2024 Administration for Children and Families Review of the Office of Refugee Resettlement's National Call Center Response to Incoming Calls Office of Evaluation and Inspections OEI-07-24-00370 2025