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Insights on Telehealth Use and Program Integrity Risks Across Selected Health Care Programs During the Pandemic


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Featured Topic: Telehealth

Pandemic Response Accountability Committee: What We Learned about Federal Telehealth Programs during the First Year of the Pandemic


As part of the Pandemic Response Accountability Committee (PRAC) Health Care Subgroup, the Department of Health and Human Services' Office of Inspector General (OIG) led a group of OIGs in producing this PRAC-issued report focusing on telehealth across selected health care programs in six Federal agencies during the first year of the COVID-19 pandemic.

The pandemic changed many aspects of our lives, including how we visit the doctor and other health care providers. Reliance on telehealth services—that is, health care services that are provided remotely using technology between a provider and a patient—skyrocketed during the first year of the pandemic, especially among Federal health care programs.

The PRAC's Health Care Subgroup developed this report to provide policymakers and stakeholders—such as Congress; Federal and State agencies; and health care organizations—with information about the nature of telehealth and its use across selected health care programs in six Federal agencies during the first year of the pandemic. The report also provides insights into the program integrity risks associated with telehealth and safeguards that could strengthen oversight in these programs.


The PRAC Health Care Subgroup comprises six OIGs responsible for the oversight of agencies that provide or are involved with the provision of health care services. For this review, the six OIGs selected programs or components within their agencies for which they could obtain data on the use of telehealth during the first year of the pandemic. These programs were Medicare (Department of Health and Human Services); TRICARE (Department of Defense); the Federal Employees Health Benefits Program (Office of Personnel Management); the Veterans Health Administration (Department of Veterans Affairs); the Office of Workers' Compensation Programs (Department of Labor); and the Federal Bureau of Prisons and U.S. Marshals Service (Department of Justice).


This report contained no recommendations.