Trends in Nursing Home Complaints:
Text-based Data
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Download Total Number of Complaints Received per State 2011-2015
Alabama
Trends in Nursing Home Complaints
|
2011 |
2012 |
2013 |
2014 |
2015 |
Number of Complaints Per 1,000 Nursing Home Residents |
9.3 |
11.2 |
10.4 |
12.5 |
6.2 |
| |
| Number of Immediate Jeopardy Complaints |
85 |
82 |
41 |
48 |
31 |
| Number of Immediate Jeopardy Complaints Not Investigated Within 2 Days |
2 |
5 |
1 |
0 |
0 |
| |
| Number of High Priority Complaints |
63 |
78 |
74 |
60 |
41 |
| Number of High Priority Complaints Not Investigated Within 10 Days** |
1 |
3 |
1 |
14 |
2 |
**State did not conduct an investigation for 1 high priority complaint between 2011 and 2015.
Alaska
Trends in Nursing Home Complaints
|
2011 |
2012 |
2013 |
2014 |
2015 |
Number of Complaints Per 1,000 Nursing Home Residents |
31.3 |
32.6 |
10 |
33.5 |
14.6 |
| |
| Number of Immediate Jeopardy Complaints |
0 |
0 |
1 |
1 |
0 |
| Number of Immediate Jeopardy Complaints Not Investigated Within 2 Days |
N/A |
N/A |
0 |
0 |
N/A |
| |
| Number of High Priority Complaints |
3 |
2 |
3 |
12 |
3 |
| Number of High Priority Complaints Not Investigated Within 10 Days |
0 |
1 |
0 |
0 |
0 |
Arizona
Trends in Nursing Home Complaints
|
2011 |
2012 |
2013 |
2014 |
2015 |
Number of Complaints Per 1,000 Nursing Home Residents |
47.5 |
64.6 |
57.4 |
112.3 |
89.5 |
| |
| Number of Immediate Jeopardy Complaints |
4 |
11 |
10 |
19 |
0 |
| Number of Immediate Jeopardy Complaints Not Investigated Within 2 Days |
0 |
1 |
0 |
0 |
N/A |
| |
| Number of High Priority Complaints |
391 |
643 |
632 |
950 |
812 |
| Number of High Priority Complaints Not Investigated Within 10 Days** |
344 |
578 |
586 |
852 |
682 |
**State did not conduct an investigation for 29 high priority complaints between 2011 and 2015.
California
Trends in Nursing Home Complaints
|
2011 |
2012 |
2013 |
2014 |
2015 |
Number of Complaints Per 1,000 Nursing Home Residents |
2.1 |
40 |
45 |
52.4 |
60.5 |
| |
| Number of Immediate Jeopardy Complaints |
6 |
178 |
188 |
380 |
416 |
| Number of Immediate Jeopardy Complaints Not Investigated Within 2 Days* |
0 |
4 |
7 |
13 |
6 |
| |
| Number of High Priority Complaints |
141 |
2,721 |
3,231 |
3,773 |
4,739 |
| Number of High Priority Complaints Not Investigated Within 10 Days** |
5 |
50 |
67 |
116 |
104 |
*State did not conduct an investigation for 2 immediate jeopardy complaints between 2011 and 2015.
**State did not conduct an investigation for 26 high priority complaints between 2011 and 2015.
Colorado
Trends in Nursing Home Complaints
|
2011 |
2012 |
2013 |
2014 |
2015 |
Number of Complaints Per 1,000 Nursing Home Residents |
17 |
15.9 |
20.8 |
18.9 |
21.1 |
| |
| Number of Immediate Jeopardy Complaints |
13 |
12 |
27 |
19 |
11 |
| Number of Immediate Jeopardy Complaints Not Investigated Within 2 Days |
3 |
1 |
2 |
1 |
1 |
| |
| Number of High Priority Complaints |
173 |
145 |
182 |
184 |
206 |
| Number of High Priority Complaints Not Investigated Within 10 Days |
27 |
20 |
9 |
18 |
25 |
Connecticut
Trends in Nursing Home Complaints
|
2011 |
2012 |
2013 |
2014 |
2015 |
Number of Complaints Per 1,000 Nursing Home Residents |
12.9 |
15.3 |
13.4 |
14.7 |
18.9 |
| |
| Number of Immediate Jeopardy Complaints |
2 |
3 |
3 |
1 |
3 |
| Number of Immediate Jeopardy Complaints Not Investigated Within 2 Days |
0 |
0 |
0 |
0 |
1 |
| |
| Number of High Priority Complaints |
18 |
28 |
18 |
12 |
28 |
| Number of High Priority Complaints Not Investigated Within 10 Days |
3 |
2 |
0 |
2 |
4 |
Delaware
Trends in Nursing Home Complaints
|
2011 |
2012 |
2013 |
2014 |
2015 |
Number of Complaints Per 1,000 Nursing Home Residents |
55.8 |
54 |
41.2 |
34.3 |
18.2 |
| |
| Number of Immediate Jeopardy Complaints |
0 |
1 |
5 |
2 |
0 |
| Number of Immediate Jeopardy Complaints Not Investigated Within 2 Days* |
N/A |
0 |
1 |
0 |
N/A |
| |
| Number of High Priority Complaints |
44 |
45 |
102 |
121 |
69 |
| Number of High Priority Complaints Not Investigated Within 10 Days** |
34 |
40 |
83 |
76 |
44 |
*State did not conduct an investigation for 1 immediate jeopardy complaint between 2011 and 2015.
**State did not conduct an investigation for 27 high priority complaints between 2011 and 2015.
District of Columbia
Trends in Nursing Home Complaints
|
2011 |
2012 |
2013 |
2014 |
2015 |
Number of Complaints Per 1,000 Nursing Home Residents |
9.9 |
13.3 |
5.5 |
16.2 |
24.1 |
| |
| Number of Immediate Jeopardy Complaints |
1 |
0 |
0 |
0 |
0 |
| Number of Immediate Jeopardy Complaints Not Investigated Within 2 Days |
0 |
N/A |
N/A |
N/A |
N/A |
| |
| Number of High Priority Complaints |
3 |
6 |
0 |
4 |
2 |
| Number of High Priority Complaints Not Investigated Within 10 Days |
0 |
0 |
N/A |
0 |
0 |
Florida
Trends in Nursing Home Complaints
|
2011 |
2012 |
2013 |
2014 |
2015 |
Number of Complaints Per 1,000 Nursing Home Residents |
27.6 |
29.5 |
31.7 |
29.8 |
32 |
| |
| Number of Immediate Jeopardy Complaints |
90 |
112 |
151 |
96 |
52 |
| Number of Immediate Jeopardy Complaints Not Investigated Within 2 Days |
0 |
0 |
0 |
0 |
0 |
| |
| Number of High Priority Complaints |
938 |
1,003 |
1,088 |
773 |
643 |
| Number of High Priority Complaints Not Investigated Within 10 Days** |
12 |
15 |
11 |
17 |
10 |
**State did not conduct an investigation for 8 high priority complaints between 2011 and 2015.
Georgia
Trends in Nursing Home Complaints
|
2011 |
2012 |
2013 |
2014 |
2015 |
Number of Complaints Per 1,000 Nursing Home Residents |
26 |
25.1 |
25.9 |
29.1 |
31.8 |
| |
| Number of Immediate Jeopardy Complaints |
57 |
123 |
178 |
592 |
478 |
| Number of Immediate Jeopardy Complaints Not Investigated Within 2 Days* |
6 |
4 |
7 |
28 |
258 |
| |
| Number of High Priority Complaints |
722 |
613 |
637 |
311 |
379 |
| Number of High Priority Complaints Not Investigated Within 10 Days** |
31 |
21 |
36 |
53 |
185 |
*State did not conduct an investigation for 2 immediate jeopardy complaints between 2011 and 2015.
**State did not conduct an investigation for 5 high priority complaints between 2011 and 2015.
Hawaii
Trends in Nursing Home Complaints
|
2011 |
2012 |
2013 |
2014 |
2015 |
Number of Complaints Per 1,000 Nursing Home Residents |
4.1 |
3.2 |
3.2 |
4 |
2.1 |
| |
| Number of Immediate Jeopardy Complaints |
1 |
0 |
0 |
0 |
0 |
| Number of Immediate Jeopardy Complaints Not Investigated Within 2 Days |
0 |
N/A |
N/A |
N/A |
N/A |
| |
| Number of High Priority Complaints |
2 |
2 |
0 |
2 |
0 |
| Number of High Priority Complaints Not Investigated Within 10 Days** |
1 |
1 |
N/A |
2 |
N/A |
**State did not conduct an investigation for 1 high priority complaint between 2011 and 2015.
Idaho
Trends in Nursing Home Complaints
|
2011 |
2012 |
2013 |
2014 |
2015 |
Number of Complaints Per 1,000 Nursing Home Residents |
24.8 |
25.4 |
23.8 |
23.4 |
35.4 |
| |
| Number of Immediate Jeopardy Complaints |
4 |
4 |
1 |
3 |
5 |
| Number of Immediate Jeopardy Complaints Not Investigated Within 2 Days |
0 |
0 |
0 |
0 |
0 |
| |
| Number of High Priority Complaints |
25 |
30 |
19 |
22 |
16 |
| Number of High Priority Complaints Not Investigated Within 10 Days |
0 |
2 |
1 |
7 |
9 |
Illinois
Trends in Nursing Home Complaints
|
2011 |
2012 |
2013 |
2014 |
2015 |
Number of Complaints Per 1,000 Nursing Home Residents |
35.1 |
42.1 |
46.1 |
51.8 |
65.6 |
| |
| Number of Immediate Jeopardy Complaints |
34 |
128 |
316 |
367 |
309 |
| Number of Immediate Jeopardy Complaints Not Investigated Within 2 Days* |
3 |
1 |
15 |
6 |
1 |
| |
| Number of High Priority Complaints |
1,112 |
1,406 |
1,666 |
1,970 |
3,065 |
| Number of High Priority Complaints Not Investigated Within 10 Days** |
390 |
507 |
381 |
48 |
33 |
*State did not conduct an investigation for 3 immediate jeopardy complaints between 2011 and 2015.
**State did not conduct an investigation for 6 high priority complaints between 2011 and 2015.
Indiana
Trends in Nursing Home Complaints
|
2011 |
2012 |
2013 |
2014 |
2015 |
Number of Complaints Per 1,000 Nursing Home Residents |
36.1 |
39.6 |
42.8 |
41.4 |
46.2 |
| |
| Number of Immediate Jeopardy Complaints |
63 |
37 |
23 |
26 |
20 |
| Number of Immediate Jeopardy Complaints Not Investigated Within 2 Days |
0 |
0 |
0 |
0 |
0 |
| |
| Number of High Priority Complaints |
609 |
523 |
562 |
522 |
651 |
| Number of High Priority Complaints Not Investigated Within 10 Days |
14 |
8 |
1 |
2 |
6 |
Iowa
Trends in Nursing Home Complaints
|
2011 |
2012 |
2013 |
2014 |
2015 |
Number of Complaints Per 1,000 Nursing Home Residents |
25.7 |
25.9 |
25.7 |
27.9 |
31.3 |
| |
| Number of Immediate Jeopardy Complaints |
20 |
14 |
16 |
12 |
20 |
| Number of Immediate Jeopardy Complaints Not Investigated Within 2 Days |
0 |
0 |
0 |
0 |
0 |
| |
| Number of High Priority Complaints |
426 |
315 |
334 |
340 |
431 |
| Number of High Priority Complaints Not Investigated Within 10 Days |
13 |
19 |
22 |
46 |
49 |
Kansas
Trends in Nursing Home Complaints
|
2011 |
2012 |
2013 |
2014 |
2015 |
Number of Complaints Per 1,000 Nursing Home Residents |
42 |
46.8 |
40.1 |
50.4 |
53.3 |
| |
| Number of Immediate Jeopardy Complaints |
20 |
45 |
66 |
44 |
75 |
| Number of Immediate Jeopardy Complaints Not Investigated Within 2 Days |
1 |
0 |
1 |
1 |
1 |
| |
| Number of High Priority Complaints |
90 |
100 |
90 |
110 |
137 |
| Number of High Priority Complaints Not Investigated Within 10 Days** |
5 |
2 |
1 |
4 |
5 |
**State did not conduct an investigation for 1 high priority complaint between 2011 and 2015.
Kentucky
Trends in Nursing Home Complaints
|
2011 |
2012 |
2013 |
2014 |
2015 |
Number of Complaints Per 1,000 Nursing Home Residents |
28.5 |
26.8 |
24 |
27.1 |
28.7 |
| |
| Number of Immediate Jeopardy Complaints |
161 |
238 |
242 |
302 |
317 |
| Number of Immediate Jeopardy Complaints Not Investigated Within 2 Days |
4 |
9 |
9 |
11 |
5 |
| |
| Number of High Priority Complaints |
440 |
352 |
309 |
333 |
348 |
| Number of High Priority Complaints Not Investigated Within 10 Days |
296 |
30 |
9 |
9 |
10 |
Louisiana
Trends in Nursing Home Complaints
|
2011 |
2012 |
2013 |
2014 |
2015 |
Number of Complaints Per 1,000 Nursing Home Residents |
17.3 |
19 |
20.9 |
21.4 |
21.1 |
| |
| Number of Immediate Jeopardy Complaints |
105 |
115 |
114 |
121 |
151 |
| Number of Immediate Jeopardy Complaints Not Investigated Within 2 Days |
6 |
5 |
4 |
3 |
4 |
| |
| Number of High Priority Complaints |
288 |
307 |
265 |
207 |
205 |
| Number of High Priority Complaints Not Investigated Within 10 Days |
11 |
19 |
13 |
8 |
6 |
Maine
Trends in Nursing Home Complaints
|
2011 |
2012 |
2013 |
2014 |
2015 |
Number of Complaints Per 1,000 Nursing Home Residents |
49.2 |
43.2 |
58 |
52.6 |
51 |
| |
| Number of Immediate Jeopardy Complaints |
7 |
9 |
8 |
18 |
3 |
| Number of Immediate Jeopardy Complaints Not Investigated Within 2 Days |
0 |
2 |
0 |
0 |
0 |
| |
| Number of High Priority Complaints |
217 |
191 |
304 |
144 |
69 |
| Number of High Priority Complaints Not Investigated Within 10 Days |
102 |
88 |
210 |
79 |
0 |
Maryland
Trends in Nursing Home Complaints
|
2011 |
2012 |
2013 |
2014 |
2015 |
Number of Complaints Per 1,000 Nursing Home Residents |
41.8 |
42.5 |
42.4 |
48.6 |
45.5 |
| |
| Number of Immediate Jeopardy Complaints |
7 |
0 |
1 |
2 |
5 |
| Number of Immediate Jeopardy Complaints Not Investigated Within 2 Days |
0 |
N/A |
0 |
1 |
0 |
| |
| Number of High Priority Complaints |
944 |
812 |
822 |
1,013 |
876 |
| Number of High Priority Complaints Not Investigated Within 10 Days |
742 |
629 |
537 |
735 |
648 |
Massachusetts
Trends in Nursing Home Complaints
|
2011 |
2012 |
2013 |
2014 |
2015 |
Number of Complaints Per 1,000 Nursing Home Residents |
11.9 |
9.5 |
9.8 |
10.9 |
10.6 |
| |
| Number of Immediate Jeopardy Complaints |
0 |
0 |
2 |
1 |
4 |
| Number of Immediate Jeopardy Complaints Not Investigated Within 2 Days |
N/A |
N/A |
0 |
0 |
0 |
| |
| Number of High Priority Complaints |
478 |
359 |
362 |
412 |
285 |
| Number of High Priority Complaints Not Investigated Within 10 Days** |
183 |
250 |
272 |
239 |
232 |
**State did not conduct an investigation for 2 high priority complaints between 2011 and 2015.
Michigan
Trends in Nursing Home Complaints
|
2011 |
2012 |
2013 |
2014 |
2015 |
Number of Complaints Per 1,000 Nursing Home Residents |
31.5 |
37.1 |
48.4 |
58.4 |
73.7 |
| |
| Number of Immediate Jeopardy Complaints |
89 |
112 |
114 |
118 |
110 |
| Number of Immediate Jeopardy Complaints Not Investigated Within 2 Days |
3 |
3 |
2 |
3 |
2 |
| |
| Number of High Priority Complaints |
1,182 |
1,342 |
1,650 |
1,842 |
2,241 |
| Number of High Priority Complaints Not Investigated Within 10 Days** |
320 |
582 |
748 |
40 |
70 |
**State did not conduct an investigation for 2 high priority complaints between 2011 and 2015.
Minnesota
Trends in Nursing Home Complaints
|
2011 |
2012 |
2013 |
2014 |
2015 |
Number of Complaints Per 1,000 Nursing Home Residents |
12.7 |
9 |
11.5 |
14.5 |
33.9 |
| |
| Number of Immediate Jeopardy Complaints |
67 |
56 |
29 |
43 |
65 |
| Number of Immediate Jeopardy Complaints Not Investigated Within 2 Days |
6 |
3 |
0 |
4 |
4 |
| |
| Number of High Priority Complaints |
210 |
111 |
182 |
155 |
208 |
| Number of High Priority Complaints Not Investigated Within 10 Days |
18 |
5 |
7 |
9 |
10 |
Mississippi
Trends in Nursing Home Complaints
|
2011 |
2012 |
2013 |
2014 |
2015 |
Number of Complaints Per 1,000 Nursing Home Residents |
16.6 |
19.5 |
16.3 |
16.7 |
13.2 |
| |
| Number of Immediate Jeopardy Complaints |
17 |
29 |
54 |
79 |
47 |
| Number of Immediate Jeopardy Complaints Not Investigated Within 2 Days |
2 |
10 |
3 |
11 |
5 |
| |
| Number of High Priority Complaints |
182 |
206 |
163 |
182 |
157 |
| Number of High Priority Complaints Not Investigated Within 10 Days** |
62 |
108 |
47 |
26 |
22 |
**State did not conduct an investigation for 5 high priority complaints between 2011 and 2015.
Missouri
Trends in Nursing Home Complaints
|
2011 |
2012 |
2013 |
2014 |
2015 |
Number of Complaints Per 1,000 Nursing Home Residents |
69.9 |
72.9 |
78.5 |
94.7 |
105 |
| |
| Number of Immediate Jeopardy Complaints |
232 |
181 |
243 |
345 |
350 |
| Number of Immediate Jeopardy Complaints Not Investigated Within 2 Days |
0 |
0 |
0 |
0 |
0 |
| |
| Number of High Priority Complaints |
1,334 |
1,387 |
1,549 |
1,920 |
2,108 |
| Number of High Priority Complaints Not Investigated Within 10 Days** |
64 |
64 |
53 |
57 |
76 |
**State did not conduct an investigation for 1 high priority complaint between 2011 and 2015.
Montana
Trends in Nursing Home Complaints
|
2011 |
2012 |
2013 |
2014 |
2015 |
Number of Complaints Per 1,000 Nursing Home Residents |
14.3 |
13 |
18 |
14.6 |
18.8 |
| |
| Number of Immediate Jeopardy Complaints |
2 |
0 |
3 |
0 |
1 |
| Number of Immediate Jeopardy Complaints Not Investigated Within 2 Days |
0 |
N/A |
0 |
N/A |
0 |
| |
| Number of High Priority Complaints |
9 |
9 |
20 |
9 |
8 |
| Number of High Priority Complaints Not Investigated Within 10 Days |
1 |
0 |
1 |
0 |
1 |
Nebraska
Trends in Nursing Home Complaints
|
2011 |
2012 |
2013 |
2014 |
2015 |
| Number of Complaints Per 1,000 Nursing Home Residents |
30.9 |
37.6 |
45.3 |
47 |
54.9 |
| |
| Number of Immediate Jeopardy Complaints |
6 |
20 |
24 |
15 |
19 |
| Number of Immediate Jeopardy Complaints Not Investigated Within 2 Days |
0 |
3 |
1 |
1 |
0 |
| |
| Number of High Priority Complaints |
61 |
70 |
89 |
91 |
98 |
| Number of High Priority Complaints Not Investigated Within 10 Days |
2 |
3 |
1 |
2 |
3 |
Nevada
Trends in Nursing Home Complaints
|
2011 |
2012 |
2013 |
2014 |
2015 |
Number of Complaints Per 1,000 Nursing Home Residents |
38.2 |
51.9 |
33.4 |
36.8 |
40.2 |
| |
| Number of Immediate Jeopardy Complaints |
3 |
1 |
2 |
2 |
1 |
| Number of Immediate Jeopardy Complaints Not Investigated Within 2 Days |
0 |
0 |
0 |
0 |
0 |
| |
| Number of High Priority Complaints |
42 |
22 |
27 |
19 |
24 |
| Number of High Priority Complaints Not Investigated Within 10 Days |
13 |
4 |
10 |
3 |
5 |
New Hampshire
Trends in Nursing Home Complaints
|
2011 |
2012 |
2013 |
2014 |
2015 |
Number of Complaints Per 1,000 Nursing Home Residents |
6.3 |
31.7 |
26.1 |
28.2 |
30.7 |
| |
| Number of Immediate Jeopardy Complaints |
0 |
0 |
0 |
0 |
0 |
| Number of Immediate Jeopardy Complaints Not Investigated Within 2 Days |
N/A |
N/A |
N/A |
N/A |
N/A |
| |
| Number of High Priority Complaints |
4 |
1 |
2 |
1 |
1 |
| Number of High Priority Complaints Not Investigated Within 10 Days |
0 |
0 |
0 |
0 |
0 |
New Jersey
Trends in Nursing Home Complaints
|
2011 |
2012 |
2013 |
2014 |
2015 |
Number of Complaints Per 1,000 Nursing Home Residents |
41.1 |
41.5 |
38.1 |
34.6 |
21.3 |
| |
| Number of Immediate Jeopardy Complaints |
12 |
33 |
30 |
56 |
186 |
| Number of Immediate Jeopardy Complaints Not Investigated Within 2 Days |
0 |
0 |
0 |
7 |
50 |
| |
| Number of High Priority Complaints |
42 |
95 |
105 |
226 |
189 |
| Number of High Priority Complaints Not Investigated Within 10 Days** |
0 |
1 |
1 |
177 |
138 |
**State did not conduct an investigation for 22 high priority complaints between 2011 and 2015.
New Mexico
Trends in Nursing Home Complaints
|
2011 |
2012 |
2013 |
2014 |
2015 |
Number of Complaints Per 1,000 Nursing Home Residents |
23 |
28.1 |
19.1 |
8.8 |
12.9 |
| |
| Number of Immediate Jeopardy Complaints |
3 |
4 |
4 |
6 |
6 |
| Number of Immediate Jeopardy Complaints Not Investigated Within 2 Days |
0 |
0 |
0 |
0 |
0 |
| |
| Number of High Priority Complaints |
26 |
24 |
30 |
18 |
15 |
| Number of High Priority Complaints Not Investigated Within 10 Days |
1 |
5 |
0 |
0 |
0 |
New York
Trends in Nursing Home Complaints
|
2011 |
2012 |
2013 |
2014 |
2015 |
Number of Complaints Per 1,000 Nursing Home Residents |
40 |
40.1 |
42.2 |
42 |
40 |
| |
| Number of Immediate Jeopardy Complaints |
90 |
150 |
83 |
88 |
106 |
| Number of Immediate Jeopardy Complaints Not Investigated Within 2 Days |
0 |
0 |
2 |
2 |
2 |
| |
| Number of High Priority Complaints |
1,518 |
1,708 |
1,528 |
1,693 |
1,859 |
| Number of High Priority Complaints Not Investigated Within 10 Days** |
448 |
365 |
239 |
626 |
976 |
**State did not conduct an investigation for 7 high priority complaints between 2011 and 2015.
North Carolina
Trends in Nursing Home Complaints
|
2011 |
2012 |
2013 |
2014 |
2015 |
Number of Complaints Per 1,000 Nursing Home Residents |
51.5 |
48.2 |
50.3 |
56.5 |
63.1 |
| |
| Number of Immediate Jeopardy Complaints |
185 |
153 |
194 |
198 |
180 |
| Number of Immediate Jeopardy Complaints Not Investigated Within 2 Days |
7 |
1 |
3 |
9 |
6 |
| |
| Number of High Priority Complaints |
579 |
697 |
681 |
763 |
803 |
| Number of High Priority Complaints Not Investigated Within 10 Days** |
17 |
17 |
87 |
237 |
108 |
**State did not conduct an investigation for 3 high priority complaints between 2011 and 2015.
North Dakota
Trends in Nursing Home Complaints
|
2011 |
2012 |
2013 |
2014 |
2015 |
Number of Complaints Per 1,000 Nursing Home Residents |
5.1 |
5.6 |
5.6 |
8.9 |
6.6 |
| |
| Number of Immediate Jeopardy Complaints |
0 |
0 |
0 |
1 |
1 |
| Number of Immediate Jeopardy Complaints Not Investigated Within 2 Days |
N/A |
N/A |
N/A |
0 |
0 |
| |
| Number of High Priority Complaints |
1 |
0 |
0 |
0 |
0 |
| Number of High Priority Complaints Not Investigated Within 10 Days |
0 |
N/A |
N/A |
N/A |
N/A |
Ohio
Trends in Nursing Home Complaints
|
2011 |
2012 |
2013 |
2014 |
2015 |
Number of Complaints Per 1,000 Nursing Home Residents |
38.7 |
38.8 |
33.8 |
34.1 |
36.5 |
| |
| Number of Immediate Jeopardy Complaints |
223 |
361 |
344 |
376 |
439 |
| Number of Immediate Jeopardy Complaints Not Investigated Within 2 Days |
1 |
2 |
0 |
0 |
1 |
| |
| Number of High Priority Complaints |
1,621 |
1,615 |
1,637 |
1,786 |
2,047 |
| Number of High Priority Complaints Not Investigated Within 10 Days** |
16 |
12 |
26 |
11 |
2 |
**State did not conduct an investigation for 1 high priority complaint between 2011 and 2015.
Oklahoma
Trends in Nursing Home Complaints
|
2011 |
2012 |
2013 |
2014 |
2015 |
Number of Complaints Per 1,000 Nursing Home Residents |
53.3 |
58.2 |
56.1 |
62.7 |
54.4 |
| |
| Number of Immediate Jeopardy Complaints |
132 |
123 |
214 |
159 |
73 |
| Number of Immediate Jeopardy Complaints Not Investigated Within 2 Days |
1 |
1 |
5 |
2 |
1 |
| |
| Number of High Priority Complaints |
383 |
381 |
326 |
362 |
299 |
| Number of High Priority Complaints Not Investigated Within 10 Days** |
274 |
205 |
54 |
18 |
2 |
**State did not conduct an investigation for 1 high priority complaint between 2011 and 2015.
Oregon
Trends in Nursing Home Complaints
|
2011 |
2012 |
2013 |
2014 |
2015 |
Number of Complaints Per 1,000 Nursing Home Residents |
32.2 |
31.4 |
39.8 |
39.7 |
38.7 |
| |
| Number of Immediate Jeopardy Complaints |
0 |
0 |
0 |
0 |
0 |
| Number of Immediate Jeopardy Complaints Not Investigated Within 2 Days |
N/A |
N/A |
N/A |
N/A |
N/A |
| |
| Number of High Priority Complaints |
232 |
203 |
281 |
274 |
276 |
| Number of High Priority Complaints Not Investigated Within 10 Days |
105 |
99 |
180 |
230 |
233 |
Pennsylvania
Trends in Nursing Home Complaints
|
2011 |
2012 |
2013 |
2014 |
2015 |
Number of Complaints Per 1,000 Nursing Home Residents |
24 |
17.2 |
18.1 |
20.7 |
28.7 |
| |
| Number of Immediate Jeopardy Complaints |
9 |
9 |
2 |
0 |
1 |
| Number of Immediate Jeopardy Complaints Not Investigated Within 2 Days |
0 |
0 |
0 |
N/A |
0 |
| |
| Number of High Priority Complaints |
1,853 |
1,365 |
1,415 |
1,497 |
1,416 |
| Number of High Priority Complaints Not Investigated Within 10 Days** |
2 |
6 |
2 |
6 |
2 |
**State did not conduct an investigation for 14 high priority complaints between 2011 and 2015.
Rhode Island
Trends in Nursing Home Complaints
|
2011 |
2012 |
2013 |
2014 |
2015 |
Number of Complaints Per 1,000 Nursing Home Residents |
38.4 |
56.2 |
43.1 |
43.6 |
54.1 |
| |
| Number of Immediate Jeopardy Complaints |
0 |
0 |
0 |
0 |
0 |
| Number of Immediate Jeopardy Complaints Not Investigated Within 2 Days |
N/A |
N/A |
N/A |
N/A |
N/A |
| |
| Number of High Priority Complaints |
11 |
6 |
5 |
40 |
47 |
| Number of High Priority Complaints Not Investigated Within 10 Days |
0 |
0 |
0 |
8 |
27 |
South Carolina
Trends in Nursing Home Complaints
|
2011 |
2012 |
2013 |
2014 |
2015 |
Number of Complaints Per 1,000 Nursing Home Residents |
6.5 |
6.4 |
9.7 |
12.1 |
12.2 |
| |
| Number of Immediate Jeopardy Complaints |
9 |
6 |
17 |
6 |
8 |
| Number of Immediate Jeopardy Complaints Not Investigated Within 2 Days |
0 |
1 |
1 |
0 |
0 |
| |
| Number of High Priority Complaints |
99 |
101 |
145 |
194 |
193 |
| Number of High Priority Complaints Not Investigated Within 10 Days |
59 |
46 |
81 |
149 |
147 |
South Dakota
Trends in Nursing Home Complaints
|
2011 |
2012 |
2013 |
2014 |
2015 |
Number of Complaints Per 1,000 Nursing Home Residents |
1.6 |
1.3 |
0.9 |
11.8 |
16 |
| |
| Number of Immediate Jeopardy Complaints |
0 |
0 |
0 |
2 |
1 |
| Number of Immediate Jeopardy Complaints Not Investigated Within 2 Days |
N/A |
N/A |
N/A |
0 |
1 |
| |
| Number of High Priority Complaints |
3 |
0 |
3 |
11 |
13 |
| Number of High Priority Complaints Not Investigated Within 10 Days |
0 |
N/A |
0 |
0 |
0 |
Tennessee
Trends in Nursing Home Complaints
|
2011 |
2012 |
2013 |
2014 |
2015 |
Number of Complaints Per 1,000 Nursing Home Residents |
21.8 |
23.3 |
23.5 |
24.6 |
31.1 |
| |
| Number of Immediate Jeopardy Complaints |
171 |
184 |
264 |
292 |
434 |
| Number of Immediate Jeopardy Complaints Not Investigated Within 2 Days* |
136 |
84 |
214 |
268 |
396 |
| |
| Number of High Priority Complaints |
445 |
501 |
417 |
417 |
440 |
| Number of High Priority Complaints Not Investigated Within 10 Days** |
362 |
351 |
334 |
370 |
374 |
*State did not conduct an investigation for 1 immediate jeopardy complaint between 2011 and 2015.
**State did not conduct an investigation for 2 high priority complaints between 2011 and 2015.
Texas
Trends in Nursing Home Complaints
|
2011 |
2012 |
2013 |
2014 |
2015 |
Number of Complaints Per 1,000 Nursing Home Residents |
67.9 |
76.1 |
76.7 |
83.9 |
90 |
| |
| Number of Immediate Jeopardy Complaints |
712 |
599 |
673 |
970 |
1,243 |
| Number of Immediate Jeopardy Complaints Not Investigated Within 2 Days |
6 |
7 |
9 |
15 |
18 |
| |
| Number of High Priority Complaints |
3,889 |
3,862 |
3,731 |
4,206 |
4,366 |
| Number of High Priority Complaints Not Investigated Within 10 Days** |
25 |
117 |
154 |
106 |
400 |
**State did not conduct an investigation for 2 high priority complaints between 2011 and 2015.
Utah
Trends in Nursing Home Complaints
|
2011 |
2012 |
2013 |
2014 |
2015 |
Number of Complaints Per 1,000 Nursing Home Residents |
21.1 |
26.3 |
23 |
25.1 |
25.9 |
| |
| Number of Immediate Jeopardy Complaints |
6 |
13 |
6 |
7 |
7 |
| Number of Immediate Jeopardy Complaints Not Investigated Within 2 Days |
0 |
1 |
1 |
0 |
0 |
| |
| Number of High Priority Complaints |
19 |
18 |
19 |
28 |
27 |
| Number of High Priority Complaints Not Investigated Within 10 Days |
3 |
1 |
3 |
0 |
1 |
Vermont
Trends in Nursing Home Complaints
|
2011 |
2012 |
2013 |
2014 |
2015 |
Number of Complaints Per 1,000 Nursing Home Residents |
48.5 |
53.4 |
61.7 |
52 |
63.9 |
| |
| Number of Immediate Jeopardy Complaints |
8 |
14 |
6 |
6 |
5 |
| Number of Immediate Jeopardy Complaints Not Investigated Within 2 Days |
0 |
0 |
0 |
0 |
0 |
| |
| Number of High Priority Complaints |
29 |
34 |
28 |
42 |
33 |
| Number of High Priority Complaints Not Investigated Within 10 Days |
6 |
3 |
3 |
0 |
0 |
Virginia
Trends in Nursing Home Complaints
|
2011 |
2012 |
2013 |
2014 |
2015 |
Number of Complaints Per 1,000 Nursing Home Residents |
18.3 |
19.8 |
17.8 |
16.8 |
18.4 |
| |
| Number of Immediate Jeopardy Complaints |
1 |
0 |
1 |
1 |
2 |
| Number of Immediate Jeopardy Complaints Not Investigated Within 2 Days |
1 |
N/A |
1 |
0 |
0 |
| |
| Number of High Priority Complaints |
80 |
72 |
36 |
71 |
85 |
| Number of High Priority Complaints Not Investigated Within 10 Days |
16 |
7 |
4 |
10 |
19 |
Washington
Trends in Nursing Home Complaints
|
2011 |
2012 |
2013 |
2014 |
2015 |
Number of Complaints Per 1,000 Nursing Home Residents |
118.5 |
112.4 |
98.3 |
105.4 |
109 |
| |
| Number of Immediate Jeopardy Complaints |
81 |
94 |
132 |
67 |
41 |
| Number of Immediate Jeopardy Complaints Not Investigated Within 2 Days |
0 |
0 |
0 |
0 |
0 |
| |
| Number of High Priority Complaints |
1,457 |
1,314 |
1,048 |
919 |
1,048 |
| Number of High Priority Complaints Not Investigated Within 10 Days |
3 |
8 |
17 |
10 |
62 |
West Virginia
Trends in Nursing Home Complaints
|
2011 |
2012 |
2013 |
2014 |
2015 |
Number of Complaints Per 1,000 Nursing Home Residents |
30.2 |
24 |
26.9 |
21.5 |
11.7 |
| |
| Number of Immediate Jeopardy Complaints |
3 |
2 |
6 |
3 |
2 |
| Number of Immediate Jeopardy Complaints Not Investigated Within 2 Days |
1 |
0 |
0 |
0 |
0 |
| |
| Number of High Priority Complaints |
133 |
61 |
109 |
77 |
33 |
| Number of High Priority Complaints Not Investigated Within 10 Days |
30 |
18 |
4 |
4 |
1 |
Wisconsin
Trends in Nursing Home Complaints
|
2011 |
2012 |
2013 |
2014 |
2015 |
Number of Complaints Per 1,000 Nursing Home Residents |
28.9 |
33.6 |
34.9 |
35.6 |
39.8 |
| |
| Number of Immediate Jeopardy Complaints |
46 |
30 |
39 |
42 |
29 |
| Number of Immediate Jeopardy Complaints Not Investigated Within 2 Days |
1 |
1 |
0 |
1 |
0 |
| |
| Number of High Priority Complaints |
168 |
245 |
255 |
251 |
265 |
| Number of High Priority Complaints Not Investigated Within 10 Days |
7 |
14 |
19 |
7 |
7 |
Wyoming
Trends in Nursing Home Complaints
|
2011 |
2012 |
2013 |
2014 |
2015 |
Number of Complaints Per 1,000 Nursing Home Residents |
30.9 |
30.5 |
39.3 |
54.1 |
50.3 |
| |
| Number of Immediate Jeopardy Complaints |
4 |
4 |
5 |
5 |
8 |
| Number of Immediate Jeopardy Complaints Not Investigated Within 2 Days |
0 |
0 |
0 |
0 |
0 |
| |
| Number of High Priority Complaints |
10 |
11 |
18 |
28 |
23 |
| Number of High Priority Complaints Not Investigated Within 10 Days |
0 |
0 |
0 |
1 |
0 |
Source: OIG analysis of ACTS data, 2017.
Definitions
Immediate jeopardy complaints allege a situation in which the provider's noncompliance with Federal requirements has caused, or is likely to cause, serious injury, harm, impairment, or death to a resident.
High priority complaints allege a situation in which the provider's noncompliance with Federal requirements may have caused harm that negatively affects the resident's mental, physical, and/or psychosocial status.
