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Trends in Nursing Home Complaints: Text-based Data

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Download Total Number of Complaints Received per State 2011-2015

Alabama
Trends in Nursing Home Complaints

2011 2012 2013 2014 2015
Number of Complaints Per 1,000 Nursing Home Residents 9.3 11.2 10.4 12.5 6.2
 
Number of Immediate Jeopardy Complaints 85 82 41 48 31
Number of Immediate Jeopardy Complaints Not Investigated Within 2 Days 2 5 1 0 0
 
Number of High Priority Complaints 63 78 74 60 41
Number of High Priority Complaints Not Investigated Within 10 Days** 1 3 1 14 2

**State did not conduct an investigation for 1 high priority complaint between 2011 and 2015.

Alaska
Trends in Nursing Home Complaints

2011 2012 2013 2014 2015
Number of Complaints Per 1,000 Nursing Home Residents 31.3 32.6 10 33.5 14.6
 
Number of Immediate Jeopardy Complaints 0 0 1 1 0
Number of Immediate Jeopardy Complaints Not Investigated Within 2 Days N/A N/A 0 0 N/A
 
Number of High Priority Complaints 3 2 3 12 3
Number of High Priority Complaints Not Investigated Within 10 Days 0 1 0 0 0

Arizona
Trends in Nursing Home Complaints

2011 2012 2013 2014 2015
Number of Complaints Per 1,000 Nursing Home Residents 47.5 64.6 57.4 112.3 89.5
 
Number of Immediate Jeopardy Complaints 4 11 10 19 0
Number of Immediate Jeopardy Complaints Not Investigated Within 2 Days 0 1 0 0 N/A
 
Number of High Priority Complaints 391 643 632 950 812
Number of High Priority Complaints Not Investigated Within 10 Days** 344 578 586 852 682

**State did not conduct an investigation for 29 high priority complaints between 2011 and 2015.

California
Trends in Nursing Home Complaints

2011 2012 2013 2014 2015
Number of Complaints Per 1,000 Nursing Home Residents 2.1 40 45 52.4 60.5
 
Number of Immediate Jeopardy Complaints 6 178 188 380 416
Number of Immediate Jeopardy Complaints Not Investigated Within 2 Days* 0 4 7 13 6
 
Number of High Priority Complaints 141 2,721 3,231 3,773 4,739
Number of High Priority Complaints Not Investigated Within 10 Days** 5 50 67 116 104

*State did not conduct an investigation for 2 immediate jeopardy complaints between 2011 and 2015.

**State did not conduct an investigation for 26 high priority complaints between 2011 and 2015.

Colorado
Trends in Nursing Home Complaints

2011 2012 2013 2014 2015
Number of Complaints Per 1,000 Nursing Home Residents 17 15.9 20.8 18.9 21.1
 
Number of Immediate Jeopardy Complaints 13 12 27 19 11
Number of Immediate Jeopardy Complaints Not Investigated Within 2 Days 3 1 2 1 1
 
Number of High Priority Complaints 173 145 182 184 206
Number of High Priority Complaints Not Investigated Within 10 Days 27 20 9 18 25

Connecticut
Trends in Nursing Home Complaints

2011 2012 2013 2014 2015
Number of Complaints Per 1,000 Nursing Home Residents 12.9 15.3 13.4 14.7 18.9
 
Number of Immediate Jeopardy Complaints 2 3 3 1 3
Number of Immediate Jeopardy Complaints Not Investigated Within 2 Days 0 0 0 0 1
 
Number of High Priority Complaints 18 28 18 12 28
Number of High Priority Complaints Not Investigated Within 10 Days 3 2 0 2 4

Delaware
Trends in Nursing Home Complaints

2011 2012 2013 2014 2015
Number of Complaints Per 1,000 Nursing Home Residents 55.8 54 41.2 34.3 18.2
 
Number of Immediate Jeopardy Complaints 0 1 5 2 0
Number of Immediate Jeopardy Complaints Not Investigated Within 2 Days* N/A 0 1 0 N/A
 
Number of High Priority Complaints 44 45 102 121 69
Number of High Priority Complaints Not Investigated Within 10 Days** 34 40 83 76 44

*State did not conduct an investigation for 1 immediate jeopardy complaint between 2011 and 2015.

**State did not conduct an investigation for 27 high priority complaints between 2011 and 2015.

District of Columbia
Trends in Nursing Home Complaints

2011 2012 2013 2014 2015
Number of Complaints Per 1,000 Nursing Home Residents 9.9 13.3 5.5 16.2 24.1
 
Number of Immediate Jeopardy Complaints 1 0 0 0 0
Number of Immediate Jeopardy Complaints Not Investigated Within 2 Days 0 N/A N/A N/A N/A
 
Number of High Priority Complaints 3 6 0 4 2
Number of High Priority Complaints Not Investigated Within 10 Days 0 0 N/A 0 0

Florida
Trends in Nursing Home Complaints

2011 2012 2013 2014 2015
Number of Complaints Per 1,000 Nursing Home Residents 27.6 29.5 31.7 29.8 32
 
Number of Immediate Jeopardy Complaints 90 112 151 96 52
Number of Immediate Jeopardy Complaints Not Investigated Within 2 Days 0 0 0 0 0
 
Number of High Priority Complaints 938 1,003 1,088 773 643
Number of High Priority Complaints Not Investigated Within 10 Days** 12 15 11 17 10

**State did not conduct an investigation for 8 high priority complaints between 2011 and 2015.

Georgia
Trends in Nursing Home Complaints

2011 2012 2013 2014 2015
Number of Complaints Per 1,000 Nursing Home Residents 26 25.1 25.9 29.1 31.8
 
Number of Immediate Jeopardy Complaints 57 123 178 592 478
Number of Immediate Jeopardy Complaints Not Investigated Within 2 Days* 6 4 7 28 258
 
Number of High Priority Complaints 722 613 637 311 379
Number of High Priority Complaints Not Investigated Within 10 Days** 31 21 36 53 185

*State did not conduct an investigation for 2 immediate jeopardy complaints between 2011 and 2015.

**State did not conduct an investigation for 5 high priority complaints between 2011 and 2015.

Hawaii
Trends in Nursing Home Complaints

2011 2012 2013 2014 2015
Number of Complaints Per 1,000 Nursing Home Residents 4.1 3.2 3.2 4 2.1
 
Number of Immediate Jeopardy Complaints 1 0 0 0 0
Number of Immediate Jeopardy Complaints Not Investigated Within 2 Days 0 N/A N/A N/A N/A
 
Number of High Priority Complaints 2 2 0 2 0
Number of High Priority Complaints Not Investigated Within 10 Days** 1 1 N/A 2 N/A

**State did not conduct an investigation for 1 high priority complaint between 2011 and 2015.

Idaho
Trends in Nursing Home Complaints

2011 2012 2013 2014 2015
Number of Complaints Per 1,000 Nursing Home Residents 24.8 25.4 23.8 23.4 35.4
 
Number of Immediate Jeopardy Complaints 4 4 1 3 5
Number of Immediate Jeopardy Complaints Not Investigated Within 2 Days 0 0 0 0 0
 
Number of High Priority Complaints 25 30 19 22 16
Number of High Priority Complaints Not Investigated Within 10 Days 0 2 1 7 9

Illinois
Trends in Nursing Home Complaints

2011 2012 2013 2014 2015
Number of Complaints Per 1,000 Nursing Home Residents 35.1 42.1 46.1 51.8 65.6
 
Number of Immediate Jeopardy Complaints 34 128 316 367 309
Number of Immediate Jeopardy Complaints Not Investigated Within 2 Days* 3 1 15 6 1
 
Number of High Priority Complaints 1,112 1,406 1,666 1,970 3,065
Number of High Priority Complaints Not Investigated Within 10 Days** 390 507 381 48 33

*State did not conduct an investigation for 3 immediate jeopardy complaints between 2011 and 2015.

**State did not conduct an investigation for 6 high priority complaints between 2011 and 2015.

Indiana
Trends in Nursing Home Complaints

2011 2012 2013 2014 2015
Number of Complaints Per 1,000 Nursing Home Residents 36.1 39.6 42.8 41.4 46.2
 
Number of Immediate Jeopardy Complaints 63 37 23 26 20
Number of Immediate Jeopardy Complaints Not Investigated Within 2 Days 0 0 0 0 0
 
Number of High Priority Complaints 609 523 562 522 651
Number of High Priority Complaints Not Investigated Within 10 Days 14 8 1 2 6

Iowa
Trends in Nursing Home Complaints

2011 2012 2013 2014 2015
Number of Complaints Per 1,000 Nursing Home Residents 25.7 25.9 25.7 27.9 31.3
 
Number of Immediate Jeopardy Complaints 20 14 16 12 20
Number of Immediate Jeopardy Complaints Not Investigated Within 2 Days 0 0 0 0 0
 
Number of High Priority Complaints 426 315 334 340 431
Number of High Priority Complaints Not Investigated Within 10 Days 13 19 22 46 49

Kansas
Trends in Nursing Home Complaints

2011 2012 2013 2014 2015
Number of Complaints Per 1,000 Nursing Home Residents 42 46.8 40.1 50.4 53.3
 
Number of Immediate Jeopardy Complaints 20 45 66 44 75
Number of Immediate Jeopardy Complaints Not Investigated Within 2 Days 1 0 1 1 1
 
Number of High Priority Complaints 90 100 90 110 137
Number of High Priority Complaints Not Investigated Within 10 Days** 5 2 1 4 5

**State did not conduct an investigation for 1 high priority complaint between 2011 and 2015.

Kentucky
Trends in Nursing Home Complaints

2011 2012 2013 2014 2015
Number of Complaints Per 1,000 Nursing Home Residents 28.5 26.8 24 27.1 28.7
 
Number of Immediate Jeopardy Complaints 161 238 242 302 317
Number of Immediate Jeopardy Complaints Not Investigated Within 2 Days 4 9 9 11 5
 
Number of High Priority Complaints 440 352 309 333 348
Number of High Priority Complaints Not Investigated Within 10 Days 296 30 9 9 10

Louisiana
Trends in Nursing Home Complaints

2011 2012 2013 2014 2015
Number of Complaints Per 1,000 Nursing Home Residents 17.3 19 20.9 21.4 21.1
 
Number of Immediate Jeopardy Complaints 105 115 114 121 151
Number of Immediate Jeopardy Complaints Not Investigated Within 2 Days 6 5 4 3 4
 
Number of High Priority Complaints 288 307 265 207 205
Number of High Priority Complaints Not Investigated Within 10 Days 11 19 13 8 6

Maine
Trends in Nursing Home Complaints

2011 2012 2013 2014 2015
Number of Complaints Per 1,000 Nursing Home Residents 49.2 43.2 58 52.6 51
 
Number of Immediate Jeopardy Complaints 7 9 8 18 3
Number of Immediate Jeopardy Complaints Not Investigated Within 2 Days 0 2 0 0 0
 
Number of High Priority Complaints 217 191 304 144 69
Number of High Priority Complaints Not Investigated Within 10 Days 102 88 210 79 0

Maryland
Trends in Nursing Home Complaints

2011 2012 2013 2014 2015
Number of Complaints Per 1,000 Nursing Home Residents 41.8 42.5 42.4 48.6 45.5
 
Number of Immediate Jeopardy Complaints 7 0 1 2 5
Number of Immediate Jeopardy Complaints Not Investigated Within 2 Days 0 N/A 0 1 0
 
Number of High Priority Complaints 944 812 822 1,013 876
Number of High Priority Complaints Not Investigated Within 10 Days 742 629 537 735 648

Massachusetts
Trends in Nursing Home Complaints

2011 2012 2013 2014 2015
Number of Complaints Per 1,000 Nursing Home Residents 11.9 9.5 9.8 10.9 10.6
 
Number of Immediate Jeopardy Complaints 0 0 2 1 4
Number of Immediate Jeopardy Complaints Not Investigated Within 2 Days N/A N/A 0 0 0
 
Number of High Priority Complaints 478 359 362 412 285
Number of High Priority Complaints Not Investigated Within 10 Days** 183 250 272 239 232

**State did not conduct an investigation for 2 high priority complaints between 2011 and 2015.

Michigan
Trends in Nursing Home Complaints

2011 2012 2013 2014 2015
Number of Complaints Per 1,000 Nursing Home Residents 31.5 37.1 48.4 58.4 73.7
 
Number of Immediate Jeopardy Complaints 89 112 114 118 110
Number of Immediate Jeopardy Complaints Not Investigated Within 2 Days 3 3 2 3 2
 
Number of High Priority Complaints 1,182 1,342 1,650 1,842 2,241
Number of High Priority Complaints Not Investigated Within 10 Days** 320 582 748 40 70

**State did not conduct an investigation for 2 high priority complaints between 2011 and 2015.

Minnesota
Trends in Nursing Home Complaints

2011 2012 2013 2014 2015
Number of Complaints Per 1,000 Nursing Home Residents 12.7 9 11.5 14.5 33.9
 
Number of Immediate Jeopardy Complaints 67 56 29 43 65
Number of Immediate Jeopardy Complaints Not Investigated Within 2 Days 6 3 0 4 4
 
Number of High Priority Complaints 210 111 182 155 208
Number of High Priority Complaints Not Investigated Within 10 Days 18 5 7 9 10

Mississippi
Trends in Nursing Home Complaints

2011 2012 2013 2014 2015
Number of Complaints Per 1,000 Nursing Home Residents 16.6 19.5 16.3 16.7 13.2
 
Number of Immediate Jeopardy Complaints 17 29 54 79 47
Number of Immediate Jeopardy Complaints Not Investigated Within 2 Days 2 10 3 11 5
 
Number of High Priority Complaints 182 206 163 182 157
Number of High Priority Complaints Not Investigated Within 10 Days** 62 108 47 26 22

**State did not conduct an investigation for 5 high priority complaints between 2011 and 2015.

Missouri
Trends in Nursing Home Complaints

2011 2012 2013 2014 2015
Number of Complaints Per 1,000 Nursing Home Residents 69.9 72.9 78.5 94.7 105
 
Number of Immediate Jeopardy Complaints 232 181 243 345 350
Number of Immediate Jeopardy Complaints Not Investigated Within 2 Days 0 0 0 0 0
 
Number of High Priority Complaints 1,334 1,387 1,549 1,920 2,108
Number of High Priority Complaints Not Investigated Within 10 Days** 64 64 53 57 76

**State did not conduct an investigation for 1 high priority complaint between 2011 and 2015.

Montana
Trends in Nursing Home Complaints

2011 2012 2013 2014 2015
Number of Complaints Per 1,000 Nursing Home Residents 14.3 13 18 14.6 18.8
 
Number of Immediate Jeopardy Complaints 2 0 3 0 1
Number of Immediate Jeopardy Complaints Not Investigated Within 2 Days 0 N/A 0 N/A 0
 
Number of High Priority Complaints 9 9 20 9 8
Number of High Priority Complaints Not Investigated Within 10 Days 1 0 1 0 1

Nebraska
Trends in Nursing Home Complaints

2011 2012 2013 2014 2015
Number of Complaints Per 1,000 Nursing Home Residents 30.9 37.6 45.3 47 54.9
 
Number of Immediate Jeopardy Complaints 6 20 24 15 19
Number of Immediate Jeopardy Complaints Not Investigated Within 2 Days 0 3 1 1 0
 
Number of High Priority Complaints 61 70 89 91 98
Number of High Priority Complaints Not Investigated Within 10 Days 2 3 1 2 3

Nevada
Trends in Nursing Home Complaints

2011 2012 2013 2014 2015
Number of Complaints Per 1,000 Nursing Home Residents 38.2 51.9 33.4 36.8 40.2
 
Number of Immediate Jeopardy Complaints 3 1 2 2 1
Number of Immediate Jeopardy Complaints Not Investigated Within 2 Days 0 0 0 0 0
 
Number of High Priority Complaints 42 22 27 19 24
Number of High Priority Complaints Not Investigated Within 10 Days 13 4 10 3 5

New Hampshire
Trends in Nursing Home Complaints

2011 2012 2013 2014 2015
Number of Complaints Per 1,000 Nursing Home Residents 6.3 31.7 26.1 28.2 30.7
 
Number of Immediate Jeopardy Complaints 0 0 0 0 0
Number of Immediate Jeopardy Complaints Not Investigated Within 2 Days N/A N/A N/A N/A N/A
 
Number of High Priority Complaints 4 1 2 1 1
Number of High Priority Complaints Not Investigated Within 10 Days 0 0 0 0 0

New Jersey
Trends in Nursing Home Complaints

2011 2012 2013 2014 2015
Number of Complaints Per 1,000 Nursing Home Residents 41.1 41.5 38.1 34.6 21.3
 
Number of Immediate Jeopardy Complaints 12 33 30 56 186
Number of Immediate Jeopardy Complaints Not Investigated Within 2 Days 0 0 0 7 50
 
Number of High Priority Complaints 42 95 105 226 189
Number of High Priority Complaints Not Investigated Within 10 Days** 0 1 1 177 138

**State did not conduct an investigation for 22 high priority complaints between 2011 and 2015.

New Mexico
Trends in Nursing Home Complaints

2011 2012 2013 2014 2015
Number of Complaints Per 1,000 Nursing Home Residents 23 28.1 19.1 8.8 12.9
 
Number of Immediate Jeopardy Complaints 3 4 4 6 6
Number of Immediate Jeopardy Complaints Not Investigated Within 2 Days 0 0 0 0 0
 
Number of High Priority Complaints 26 24 30 18 15
Number of High Priority Complaints Not Investigated Within 10 Days 1 5 0 0 0

New York
Trends in Nursing Home Complaints

2011 2012 2013 2014 2015
Number of Complaints Per 1,000 Nursing Home Residents 40 40.1 42.2 42 40
 
Number of Immediate Jeopardy Complaints 90 150 83 88 106
Number of Immediate Jeopardy Complaints Not Investigated Within 2 Days 0 0 2 2 2
 
Number of High Priority Complaints 1,518 1,708 1,528 1,693 1,859
Number of High Priority Complaints Not Investigated Within 10 Days** 448 365 239 626 976

**State did not conduct an investigation for 7 high priority complaints between 2011 and 2015.

North Carolina
Trends in Nursing Home Complaints

2011 2012 2013 2014 2015
Number of Complaints Per 1,000 Nursing Home Residents 51.5 48.2 50.3 56.5 63.1
 
Number of Immediate Jeopardy Complaints 185 153 194 198 180
Number of Immediate Jeopardy Complaints Not Investigated Within 2 Days 7 1 3 9 6
 
Number of High Priority Complaints 579 697 681 763 803
Number of High Priority Complaints Not Investigated Within 10 Days** 17 17 87 237 108

**State did not conduct an investigation for 3 high priority complaints between 2011 and 2015.

North Dakota
Trends in Nursing Home Complaints

2011 2012 2013 2014 2015
Number of Complaints Per 1,000 Nursing Home Residents 5.1 5.6 5.6 8.9 6.6
 
Number of Immediate Jeopardy Complaints 0 0 0 1 1
Number of Immediate Jeopardy Complaints Not Investigated Within 2 Days N/A N/A N/A 0 0
 
Number of High Priority Complaints 1 0 0 0 0
Number of High Priority Complaints Not Investigated Within 10 Days 0 N/A N/A N/A N/A

Ohio
Trends in Nursing Home Complaints

2011 2012 2013 2014 2015
Number of Complaints Per 1,000 Nursing Home Residents 38.7 38.8 33.8 34.1 36.5
 
Number of Immediate Jeopardy Complaints 223 361 344 376 439
Number of Immediate Jeopardy Complaints Not Investigated Within 2 Days 1 2 0 0 1
 
Number of High Priority Complaints 1,621 1,615 1,637 1,786 2,047
Number of High Priority Complaints Not Investigated Within 10 Days** 16 12 26 11 2

**State did not conduct an investigation for 1 high priority complaint between 2011 and 2015.

Oklahoma
Trends in Nursing Home Complaints

2011 2012 2013 2014 2015
Number of Complaints Per 1,000 Nursing Home Residents 53.3 58.2 56.1 62.7 54.4
 
Number of Immediate Jeopardy Complaints 132 123 214 159 73
Number of Immediate Jeopardy Complaints Not Investigated Within 2 Days 1 1 5 2 1
 
Number of High Priority Complaints 383 381 326 362 299
Number of High Priority Complaints Not Investigated Within 10 Days** 274 205 54 18 2

**State did not conduct an investigation for 1 high priority complaint between 2011 and 2015.

Oregon
Trends in Nursing Home Complaints

2011 2012 2013 2014 2015
Number of Complaints Per 1,000 Nursing Home Residents 32.2 31.4 39.8 39.7 38.7
 
Number of Immediate Jeopardy Complaints 0 0 0 0 0
Number of Immediate Jeopardy Complaints Not Investigated Within 2 Days N/A N/A N/A N/A N/A
 
Number of High Priority Complaints 232 203 281 274 276
Number of High Priority Complaints Not Investigated Within 10 Days 105 99 180 230 233

Pennsylvania
Trends in Nursing Home Complaints

2011 2012 2013 2014 2015
Number of Complaints Per 1,000 Nursing Home Residents 24 17.2 18.1 20.7 28.7
 
Number of Immediate Jeopardy Complaints 9 9 2 0 1
Number of Immediate Jeopardy Complaints Not Investigated Within 2 Days 0 0 0 N/A 0
 
Number of High Priority Complaints 1,853 1,365 1,415 1,497 1,416
Number of High Priority Complaints Not Investigated Within 10 Days** 2 6 2 6 2

**State did not conduct an investigation for 14 high priority complaints between 2011 and 2015.

Rhode Island
Trends in Nursing Home Complaints

2011 2012 2013 2014 2015
Number of Complaints Per 1,000 Nursing Home Residents 38.4 56.2 43.1 43.6 54.1
 
Number of Immediate Jeopardy Complaints 0 0 0 0 0
Number of Immediate Jeopardy Complaints Not Investigated Within 2 Days N/A N/A N/A N/A N/A
 
Number of High Priority Complaints 11 6 5 40 47
Number of High Priority Complaints Not Investigated Within 10 Days 0 0 0 8 27

South Carolina
Trends in Nursing Home Complaints

2011 2012 2013 2014 2015
Number of Complaints Per 1,000 Nursing Home Residents 6.5 6.4 9.7 12.1 12.2
 
Number of Immediate Jeopardy Complaints 9 6 17 6 8
Number of Immediate Jeopardy Complaints Not Investigated Within 2 Days 0 1 1 0 0
 
Number of High Priority Complaints 99 101 145 194 193
Number of High Priority Complaints Not Investigated Within 10 Days 59 46 81 149 147

South Dakota
Trends in Nursing Home Complaints

2011 2012 2013 2014 2015
Number of Complaints Per 1,000 Nursing Home Residents 1.6 1.3 0.9 11.8 16
 
Number of Immediate Jeopardy Complaints 0 0 0 2 1
Number of Immediate Jeopardy Complaints Not Investigated Within 2 Days N/A N/A N/A 0 1
 
Number of High Priority Complaints 3 0 3 11 13
Number of High Priority Complaints Not Investigated Within 10 Days 0 N/A 0 0 0

Tennessee
Trends in Nursing Home Complaints

2011 2012 2013 2014 2015
Number of Complaints Per 1,000 Nursing Home Residents 21.8 23.3 23.5 24.6 31.1
 
Number of Immediate Jeopardy Complaints 171 184 264 292 434
Number of Immediate Jeopardy Complaints Not Investigated Within 2 Days* 136 84 214 268 396
 
Number of High Priority Complaints 445 501 417 417 440
Number of High Priority Complaints Not Investigated Within 10 Days** 362 351 334 370 374

*State did not conduct an investigation for 1 immediate jeopardy complaint between 2011 and 2015.

**State did not conduct an investigation for 2 high priority complaints between 2011 and 2015.

Texas
Trends in Nursing Home Complaints

2011 2012 2013 2014 2015
Number of Complaints Per 1,000 Nursing Home Residents 67.9 76.1 76.7 83.9 90
 
Number of Immediate Jeopardy Complaints 712 599 673 970 1,243
Number of Immediate Jeopardy Complaints Not Investigated Within 2 Days 6 7 9 15 18
 
Number of High Priority Complaints 3,889 3,862 3,731 4,206 4,366
Number of High Priority Complaints Not Investigated Within 10 Days** 25 117 154 106 400

**State did not conduct an investigation for 2 high priority complaints between 2011 and 2015.

Utah
Trends in Nursing Home Complaints

2011 2012 2013 2014 2015
Number of Complaints Per 1,000 Nursing Home Residents 21.1 26.3 23 25.1 25.9
 
Number of Immediate Jeopardy Complaints 6 13 6 7 7
Number of Immediate Jeopardy Complaints Not Investigated Within 2 Days 0 1 1 0 0
 
Number of High Priority Complaints 19 18 19 28 27
Number of High Priority Complaints Not Investigated Within 10 Days 3 1 3 0 1

Vermont
Trends in Nursing Home Complaints

2011 2012 2013 2014 2015
Number of Complaints Per 1,000 Nursing Home Residents 48.5 53.4 61.7 52 63.9
 
Number of Immediate Jeopardy Complaints 8 14 6 6 5
Number of Immediate Jeopardy Complaints Not Investigated Within 2 Days 0 0 0 0 0
 
Number of High Priority Complaints 29 34 28 42 33
Number of High Priority Complaints Not Investigated Within 10 Days 6 3 3 0 0

Virginia
Trends in Nursing Home Complaints

2011 2012 2013 2014 2015
Number of Complaints Per 1,000 Nursing Home Residents 18.3 19.8 17.8 16.8 18.4
 
Number of Immediate Jeopardy Complaints 1 0 1 1 2
Number of Immediate Jeopardy Complaints Not Investigated Within 2 Days 1 N/A 1 0 0
 
Number of High Priority Complaints 80 72 36 71 85
Number of High Priority Complaints Not Investigated Within 10 Days 16 7 4 10 19

Washington
Trends in Nursing Home Complaints

2011 2012 2013 2014 2015
Number of Complaints Per 1,000 Nursing Home Residents 118.5 112.4 98.3 105.4 109
 
Number of Immediate Jeopardy Complaints 81 94 132 67 41
Number of Immediate Jeopardy Complaints Not Investigated Within 2 Days 0 0 0 0 0
 
Number of High Priority Complaints 1,457 1,314 1,048 919 1,048
Number of High Priority Complaints Not Investigated Within 10 Days 3 8 17 10 62

West Virginia
Trends in Nursing Home Complaints

2011 2012 2013 2014 2015
Number of Complaints Per 1,000 Nursing Home Residents 30.2 24 26.9 21.5 11.7
 
Number of Immediate Jeopardy Complaints 3 2 6 3 2
Number of Immediate Jeopardy Complaints Not Investigated Within 2 Days 1 0 0 0 0
 
Number of High Priority Complaints 133 61 109 77 33
Number of High Priority Complaints Not Investigated Within 10 Days 30 18 4 4 1

Wisconsin
Trends in Nursing Home Complaints

2011 2012 2013 2014 2015
Number of Complaints Per 1,000 Nursing Home Residents 28.9 33.6 34.9 35.6 39.8
 
Number of Immediate Jeopardy Complaints 46 30 39 42 29
Number of Immediate Jeopardy Complaints Not Investigated Within 2 Days 1 1 0 1 0
 
Number of High Priority Complaints 168 245 255 251 265
Number of High Priority Complaints Not Investigated Within 10 Days 7 14 19 7 7

Wyoming
Trends in Nursing Home Complaints

2011 2012 2013 2014 2015
Number of Complaints Per 1,000 Nursing Home Residents 30.9 30.5 39.3 54.1 50.3
 
Number of Immediate Jeopardy Complaints 4 4 5 5 8
Number of Immediate Jeopardy Complaints Not Investigated Within 2 Days 0 0 0 0 0
 
Number of High Priority Complaints 10 11 18 28 23
Number of High Priority Complaints Not Investigated Within 10 Days 0 0 0 1 0

Source: OIG analysis of ACTS data, 2017.

Definitions

Immediate jeopardy complaints allege a situation in which the provider's noncompliance with Federal requirements has caused, or is likely to cause, serious injury, harm, impairment, or death to a resident.

High priority complaints allege a situation in which the provider's noncompliance with Federal requirements may have caused harm that negatively affects the resident's mental, physical, and/or psychosocial status.

Office of Inspector General, U.S. Department of Health and Human Services | 330 Independence Avenue, SW, Washington, DC 20201