An official website of the United States government
The .gov means it's official.
Federal government websites often end in .gov or .mil. Before sharing sensitive information, make sure you're on a federal government site.
The site is secure.
The https:// ensures that you are connecting to the official website and that any information you provide is encrypted and transmitted securely.
Number of Complaints Per 1,000 Nursing Home Residents
47.3
49.9
52.3
Number of Immediate Jeopardy Complaints
6,039
5,451
5,245
Number of Immediate Jeopardy Complaints Not Investigated Within 2 Days*
1,452
964
670
Number of High Priority Complaints
32,774
32,722
33,974
Number of High Priority Complaints Not Investigated Within 10 Days
5,061
5,305
6,540
*9 immediate jeopardy complaints were not conducted between 2016 and 2018.
**224 high priority complaints were not conducted between 2016 and 2018.
Alabama Trends in Nursing Home Complaints
Alabama Trends in Nursing Home Complaints
2016
2017
2018
Number of Complaints Per 1,000 Nursing Home Residents
8.6
4.1
5.4
Number of Immediate Jeopardy Complaints
61
36
18
Number of Immediate Jeopardy Complaints Not Investigated Within 2 Days
3
1
3
Number of High Priority Complaints
51
22
39
Number of High Priority Complaints Not Investigated Within 10 Days
1
2
0
Alaska Trends in Nursing Home Complaints
Alaska Trends in Nursing Home Complaints
2016
2017
2018
Number of Complaints Per 1,000 Nursing Home Residents
12.9
30
20.5
Number of Immediate Jeopardy Complaints
0
0
0
Number of Immediate Jeopardy Complaints Not Investigated Within 2 Days
NA
NA
NA
Number of High Priority Complaints
1
3
2
Number of High Priority Complaints Not Investigated Within 10 Days
0
0
0
Alabama Trends in Nursing Home Complaints
Arizona Trends in Nursing Home Complaints
2016
2017
2018
Number of Complaints Per 1,000 Nursing Home Residents
61
36.7
22.3
Number of Immediate Jeopardy Complaints
5
5
1
Number of Immediate Jeopardy Complaints Not Investigated Within 2 Days
1
1
0
Number of High Priority Complaints
516
312
202
Number of High Priority Complaints Not Investigated Within 10 Days**
413
268
179
**State did not conduct an investigation for 78 high priority complaints between 2016 and 2018.
Arkansas Trends in Nursing Home Complaints
Arkansas Trends in Nursing Home Complaints
2016
2017
2018
Number of Complaints Per 1,000 Nursing Home Residents
25.2
47.2
58.7
Number of Immediate Jeopardy Complaints
28
46
93
Number of Immediate Jeopardy Complaints Not Investigated Within 2 Days*
0
4
2
Number of High Priority Complaints
336
587
764
Number of High Priority Complaints Not Investigated Within 10 Days**
10
25
11
*State did not conduct an investigation for 2 immediate jeopardy complaints between 2016 and 2018.
**State did not conduct an investigation for 2 high priority complaints between 2016 and 2018.
California Trends in Nursing Home Complaints
California Trends in Nursing Home Complaints
2016
2017
2018
Number of Complaints Per 1,000 Nursing Home Residents
67.3
73.6
80.9
Number of Immediate Jeopardy Complaints
665
918
1,183
Number of Immediate Jeopardy Complaints Not Investigated Within 2 Days*
4
11
16
Number of High Priority Complaints
5,530
6,206
6,804
Number of High Priority Complaints Not Investigated Within 10 Days**
148
137
131
*State did not conduct an investigation for 1 immediate jeopardy complaint between 2016 and 2018.
**State did not conduct an investigation for 20 high priority complaints between 2016 and 2018.
Colorado Trends in Nursing Home Complaints
Colorado Trends in Nursing Home Complaints
2016
2017
2018
Number of Complaints Per 1,000 Nursing Home Residents
24.4
26.3
31.2
Number of Immediate Jeopardy Complaints
27
28
40
Number of Immediate Jeopardy Complaints Not Investigated Within 2 Days
3
3
3
Number of High Priority Complaints
268
287
300
Number of High Priority Complaints Not Investigated Within 10 Days
52
45
55
Connecticut Trends in Nursing Home Complaints
Connecticut Trends in Nursing Home Complaints
2016
2017
2018
Number of Complaints Per 1,000 Nursing Home Residents
18.5
19.4
23.1
Number of Immediate Jeopardy Complaints
2
7
4
Number of Immediate Jeopardy Complaints Not Investigated Within 2 Days
0
0
0
Number of High Priority Complaints
12
14
35
Number of High Priority Complaints Not Investigated Within 10 Days
2
4
4
Delaware Trends in Nursing Home Complaints
Delaware Trends in Nursing Home Complaints
2016
2017
2018
Number of Complaints Per 1,000 Nursing Home Residents
16.4
24.8
44.4
Number of Immediate Jeopardy Complaints
2
3
3
Number of Immediate Jeopardy Complaints Not Investigated Within 2 Days
0
1
1
Number of High Priority Complaints
58
95
170
Number of High Priority Complaints Not Investigated Within 10 Days**
50
65
135
**State did not conduct an investigation for 18 high priority complaints between 2016 and 2018.
District of Columbia Trends in Nursing Home Complaints
District of Columbia Trends in Nursing Home Complaints
2016
2017
2018
Number of Complaints Per 1,000 Nursing Home Residents
20
18.1
17.1
Number of Immediate Jeopardy Complaints
1
0
0
Number of Immediate Jeopardy Complaints Not Investigated Within 2 Days
0
NA
NA
Number of High Priority Complaints
13
5
0
Number of High Priority Complaints Not Investigated Within 10 Days
0
2
NA
Florida Trends in Nursing Home Complaints
Florida Trends in Nursing Home Complaints
2016
2017
2018
Number of Complaints Per 1,000 Nursing Home Residents
33
30.3
33.8
Number of Immediate Jeopardy Complaints
26
16
41
Number of Immediate Jeopardy Complaints Not Investigated Within 2 Days
3
0
2
Number of High Priority Complaints
318
85
166
Number of High Priority Complaints Not Investigated Within 10 Days
4
3
10
Georgia Trends in Nursing Home Complaints
Georgia Trends in Nursing Home Complaints
2016
2017
2018
Number of Complaints Per 1,000 Nursing Home Residents
33.6
26
36.1
Number of Immediate Jeopardy Complaints
836
281
133
Number of Immediate Jeopardy Complaints Not Investigated Within 2 Days
783
42
9
Number of High Priority Complaints
277
447
991
Number of High Priority Complaints Not Investigated Within 10 Days
246
167
453
Hawaii Trends in Nursing Home Complaints
Hawaii Trends in Nursing Home Complaints
2016
2017
2018
Number of Complaints Per 1,000 Nursing Home Residents
5.5
11.1
8.7
Number of Immediate Jeopardy Complaints
1
1
8
Number of Immediate Jeopardy Complaints Not Investigated Within 2 Days
0
0
3
Number of High Priority Complaints
2
2
4
Number of High Priority Complaints Not Investigated Within 10 Days
1
1
1
Idaho Trends in Nursing Home Complaints
Idaho Trends in Nursing Home Complaints
2016
2017
2018
Number of Complaints Per 1,000 Nursing Home Residents
25.3
30.9
30.7
Number of Immediate Jeopardy Complaints
3
8
2
Number of Immediate Jeopardy Complaints Not Investigated Within 2 Days
1
2
1
Number of High Priority Complaints
16
25
87
Number of High Priority Complaints Not Investigated Within 10 Days**
13
16
71
**State did not conduct an investigation for 1 high priority complaint between 2016 and 2018.
Illinois Trends in Nursing Home Complaints
Illinois Trends in Nursing Home Complaints
2016
2017
2018
Number of Complaints Per 1,000 Nursing Home Residents
70.7
73.6
84.8
Number of Immediate Jeopardy Complaints
252
166
93
Number of Immediate Jeopardy Complaints Not Investigated Within 2 Days*
3
4
2
Number of High Priority Complaints
3,567
4,141
4,522
Number of High Priority Complaints Not Investigated Within 10 Days**
36
676
1,189
*State did not conduct an investigation for 1 immediate jeopardy complaint between 2016 and 2018.
**State did not conduct an investigation for 2 high priority complaints between 2016 and 2018.
Indiana Trends in Nursing Home Complaints
Indiana Trends in Nursing Home Complaints
2016
2017
2018
Number of Complaints Per 1,000 Nursing Home Residents
53.2
56.8
59.8
Number of Immediate Jeopardy Complaints
30
33
60
Number of Immediate Jeopardy Complaints Not Investigated Within 2 Days
0
0
0
Number of High Priority Complaints
733
923
991
Number of High Priority Complaints Not Investigated Within 10 Days
13
8
8
Iowa Trends in Nursing Home Complaints
Iowa Trends in Nursing Home Complaints
2016
2017
2018
Number of Complaints Per 1,000 Nursing Home Residents
35.2
39.3
39.1
Number of Immediate Jeopardy Complaints
39
57
24
Number of Immediate Jeopardy Complaints Not Investigated Within 2 Days
0
2
2
Number of High Priority Complaints
556
633
596
Number of High Priority Complaints Not Investigated Within 10 Days
115
352
372
Kansas Trends in Nursing Home Complaints
Kansas Trends in Nursing Home Complaints
2016
2017
2018
Number of Complaints Per 1,000 Nursing Home Residents
64.8
68.8
76.9
Number of Immediate Jeopardy Complaints
157
123
159
Number of Immediate Jeopardy Complaints Not Investigated Within 2 Days
2
4
6
Number of High Priority Complaints
209
400
437
Number of High Priority Complaints Not Investigated Within 10 Days
10
24
75
Kentucky Trends in Nursing Home Complaints
Kentucky Trends in Nursing Home Complaints
2016
2017
2018
Number of Complaints Per 1,000 Nursing Home Residents
28.2
30.7
32.1
Number of Immediate Jeopardy Complaints
290
208
237
Number of Immediate Jeopardy Complaints Not Investigated Within 2 Days
11
6
6
Number of High Priority Complaints
368
488
500
Number of High Priority Complaints Not Investigated Within 10 Days
18
9
68
Louisiana Trends in Nursing Home Complaints
Louisiana Trends in Nursing Home Complaints
2016
2017
2018
Number of Complaints Per 1,000 Nursing Home Residents
20.2
24.8
22
Number of Immediate Jeopardy Complaints
69
39
79
Number of Immediate Jeopardy Complaints Not Investigated Within 2 Days
1
1
1
Number of High Priority Complaints
267
348
262
Number of High Priority Complaints Not Investigated Within 10 Days
5
15
7
Maine Trends in Nursing Home Complaints
Maine Trends in Nursing Home Complaints
2016
2017
2018
Number of Complaints Per 1,000 Nursing Home Residents
64.8
73.3
53.1
Number of Immediate Jeopardy Complaints
3
4
6
Number of Immediate Jeopardy Complaints Not Investigated Within 2 Days
0
1
0
Number of High Priority Complaints
42
27
30
Number of High Priority Complaints Not Investigated Within 10 Days
0
1
0
Maryland Trends in Nursing Home Complaints
Maryland Trends in Nursing Home Complaints
2016
2017
2018
Number of Complaints Per 1,000 Nursing Home Residents
55.8
51
47.8
Number of Immediate Jeopardy Complaints
3
9
10
Number of Immediate Jeopardy Complaints Not Investigated Within 2 Days
1
0
0
Number of High Priority Complaints
1,110
778
413
Number of High Priority Complaints Not Investigated Within 10 Days**
915
614
269
**State did not conduct an investigation for 1 high priority complaint between 2016 and 2018.
Massachusetts Trends in Nursing Home Complaints
Massachusetts Trends in Nursing Home Complaints
2016
2017
2018
Number of Complaints Per 1,000 Nursing Home Residents
8.7
9.8
12.5
Number of Immediate Jeopardy Complaints
1
0
0
Number of Immediate Jeopardy Complaints Not Investigated Within 2 Days
1
NA
NA
Number of High Priority Complaints
317
362
403
Number of High Priority Complaints Not Investigated Within 10 Days
248
278
298
Michigan Trends in Nursing Home Complaints
Michigan Trends in Nursing Home Complaints
2016
2017
2018
Number of Complaints Per 1,000 Nursing Home Residents
73.4
82.2
80.7
Number of Immediate Jeopardy Complaints
78
34
75
Number of Immediate Jeopardy Complaints Not Investigated Within 2 Days
3
1
6
Number of High Priority Complaints
1,431
775
759
Number of High Priority Complaints Not Investigated Within 10 Days**
50
18
91
**State did not conduct an investigation for 2 high priority complaints between 2016 and 2018.
Minnesota Trends in Nursing Home Complaints
Minnesota Trends in Nursing Home Complaints
2016
2017
2018
Number of Complaints Per 1,000 Nursing Home Residents
17.4
11.5
49.3
Number of Immediate Jeopardy Complaints
57
127
63
Number of Immediate Jeopardy Complaints Not Investigated Within 2 Days
20
68
37
Number of High Priority Complaints
151
92
191
Number of High Priority Complaints Not Investigated Within 10 Days**
96
41
117
**State did not conduct an investigation for 2 high priority complaints between 2016 and 2018.
Mississippi Trends in Nursing Home Complaints
Mississippi Trends in Nursing Home Complaints
2016
2017
2018
Number of Complaints Per 1,000 Nursing Home Residents
15
14.6
13.8
Number of Immediate Jeopardy Complaints
36
64
54
Number of Immediate Jeopardy Complaints Not Investigated Within 2 Days
5
9
12
Number of High Priority Complaints
182
162
168
Number of High Priority Complaints Not Investigated Within 10 Days
13
22
14
Missouri Trends in Nursing Home Complaints
Missouri Trends in Nursing Home Complaints
2016
2017
2018
Number of Complaints Per 1,000 Nursing Home Residents
108
116.7
111.9
Number of Immediate Jeopardy Complaints
252
320
383
Number of Immediate Jeopardy Complaints Not Investigated Within 2 Days
1
0
0
Number of High Priority Complaints
2,218
2,688
2,850
Number of High Priority Complaints Not Investigated Within 10 Days
123
103
120
Montana Trends in Nursing Home Complaints
Montana Trends in Nursing Home Complaints
2016
2017
2018
Number of Complaints Per 1,000 Nursing Home Residents
22.4
20.6
26.9
Number of Immediate Jeopardy Complaints
1
3
1
Number of Immediate Jeopardy Complaints Not Investigated Within 2 Days
0
0
1
Number of High Priority Complaints
11
9
11
Number of High Priority Complaints Not Investigated Within 10 Days
2
1
6
Nebraska Trends in Nursing Home Complaints
Nebraska Trends in Nursing Home Complaints
2016
2017
2018
Number of Complaints Per 1,000 Nursing Home Residents
58.8
54.8
57.3
Number of Immediate Jeopardy Complaints
65
54
36
Number of Immediate Jeopardy Complaints Not Investigated Within 2 Days
2
3
1
Number of High Priority Complaints
149
107
114
Number of High Priority Complaints Not Investigated Within 10 Days
3
2
0
Nevada Trends in Nursing Home Complaints
Nevada Trends in Nursing Home Complaints
2016
2017
2018
Number of Complaints Per 1,000 Nursing Home Residents
36.7
42.1
51.6
Number of Immediate Jeopardy Complaints
1
0
4
Number of Immediate Jeopardy Complaints Not Investigated Within 2 Days
0
NA
0
Number of High Priority Complaints
18
34
140
Number of High Priority Complaints Not Investigated Within 10 Days
9
23
78
New Hampshire Trends in Nursing Home Complaints
New Hampshire Trends in Nursing Home Complaints
2016
2017
2018
Number of Complaints Per 1,000 Nursing Home Residents
20.7
17.8
14.1
Number of Immediate Jeopardy Complaints
1
0
0
Number of Immediate Jeopardy Complaints Not Investigated Within 2 Days
0
NA
NA
Number of High Priority Complaints
1
2
2
Number of High Priority Complaints Not Investigated Within 10 Days
0
0
0
New Jersey Trends in Nursing Home Complaints
New Jersey Trends in Nursing Home Complaints
2016
2017
2018
Number of Complaints Per 1,000 Nursing Home Residents
18
19.9
15.6
Number of Immediate Jeopardy Complaints
217
307
204
Number of Immediate Jeopardy Complaints Not Investigated Within 2 Days
156
272
164
Number of High Priority Complaints
146
147
98
Number of High Priority Complaints Not Investigated Within 10 Days**
119
119
77
**State did not conduct an investigation for 8 high priority complaints between 2016 and 2018.
New Mexico Trends in Nursing Home Complaints
New Mexico Trends in Nursing Home Complaints
2016
2017
2018
Number of Complaints Per 1,000 Nursing Home Residents
17.7
14.3
14.6
Number of Immediate Jeopardy Complaints
2
2
7
Number of Immediate Jeopardy Complaints Not Investigated Within 2 Days
1
0
0
Number of High Priority Complaints
38
38
29
Number of High Priority Complaints Not Investigated Within 10 Days
1
2
0
New York Trends in Nursing Home Complaints
New York Trends in Nursing Home Complaints
2016
2017
2018
Number of Complaints Per 1,000 Nursing Home Residents
39.6
36.4
27.6
Number of Immediate Jeopardy Complaints
75
103
79
Number of Immediate Jeopardy Complaints Not Investigated Within 2 Days
0
1
0
Number of High Priority Complaints
1,529
1,255
1,024
Number of High Priority Complaints Not Investigated Within 10 Days**
1,150
1,002
773
**State did not conduct an investigation for 71 high priority complaints between 2016 and 2018.
North Carolina Trends in Nursing Home Complaints
North Carolina Trends in Nursing Home Complaints
2016
2017
2018
Number of Complaints Per 1,000 Nursing Home Residents
68.9
71.7
77.1
Number of Immediate Jeopardy Complaints
200
222
212
Number of Immediate Jeopardy Complaints Not Investigated Within 2 Days*
6
6
9
Number of High Priority Complaints
913
886
771
Number of High Priority Complaints Not Investigated Within 10 Days**
19
19
25
*State did not conduct an investigation for 1 immediate jeopardy complaint between 2016 and 2018.
**State did not conduct an investigation for 2 high priority complaints between 2016 and 2018.
North Dakota Trends in Nursing Home Complaints
North Dakota Trends in Nursing Home Complaints
2016
2017
2018
Number of Complaints Per 1,000 Nursing Home Residents
5.7
7.4
5.7
Number of Immediate Jeopardy Complaints
0
0
1
Number of Immediate Jeopardy Complaints Not Investigated Within 2 Days
NA
NA
0
Number of High Priority Complaints
1
1
1
Number of High Priority Complaints Not Investigated Within 10 Days
0
0
0
Ohio Trends in Nursing Home Complaints
Ohio Trends in Nursing Home Complaints
2016
2017
2018
Number of Complaints Per 1,000 Nursing Home Residents
54.7
59.5
59.8
Number of Immediate Jeopardy Complaints
749
576
370
Number of Immediate Jeopardy Complaints Not Investigated Within 2 Days
0
0
1
Number of High Priority Complaints
3,017
3,451
3,686
Number of High Priority Complaints Not Investigated Within 10 Days**
6
0
0
**State did not conduct an investigation for 10 high priority complaints between 2016 and 2018.
Oklahoma Trends in Nursing Home Complaints
Oklahoma Trends in Nursing Home Complaints
2016
2017
2018
Number of Complaints Per 1,000 Nursing Home Residents
45.3
55.1
50.1
Number of Immediate Jeopardy Complaints
42
39
21
Number of Immediate Jeopardy Complaints Not Investigated Within 2 Days
1
0
0
Number of High Priority Complaints
187
209
162
Number of High Priority Complaints Not Investigated Within 10 Days
3
2
1
Oregon Trends in Nursing Home Complaints
Oregon Trends in Nursing Home Complaints
2016
2017
2018
Number of Complaints Per 1,000 Nursing Home Residents
39.8
42.5
72.6
Number of Immediate Jeopardy Complaints
1
0
11
Number of Immediate Jeopardy Complaints Not Investigated Within 2 Days
0
NA
0
Number of High Priority Complaints
316
324
340
Number of High Priority Complaints Not Investigated Within 10 Days
259
238
230
Pennsylvania Trends in Nursing Home Complaints
Pennsylvania Trends in Nursing Home Complaints
2016
2017
2018
Number of Complaints Per 1,000 Nursing Home Residents
39.6
46.1
46.4
Number of Immediate Jeopardy Complaints
64
179
127
Number of Immediate Jeopardy Complaints Not Investigated Within 2 Days
1
0
1
Number of High Priority Complaints
1,828
1,355
817
Number of High Priority Complaints Not Investigated Within 10 Days**
4
31
115
**State did not conduct an investigation for 1 high priority complaint between 2016 and 2018.
Rhode Island Trends in Nursing Home Complaints
Rhode Island Trends in Nursing Home Complaints
2016
2017
2018
Number of Complaints Per 1,000 Nursing Home Residents
43.5
28.5
40.8
Number of Immediate Jeopardy Complaints
0
1
2
Number of Immediate Jeopardy Complaints Not Investigated Within 2 Days
NA
0
0
Number of High Priority Complaints
4
0
15
Number of High Priority Complaints Not Investigated Within 10 Days
2
NA
2
South Carolina Trends in Nursing Home Complaints
South Carolina Trends in Nursing Home Complaints
2016
2017
2018
Number of Complaints Per 1,000 Nursing Home Residents
9.4
13.1
8.5
Number of Immediate Jeopardy Complaints
6
7
8
Number of Immediate Jeopardy Complaints Not Investigated Within 2 Days
1
0
1
Number of High Priority Complaints
151
187
131
Number of High Priority Complaints Not Investigated Within 10 Days**
122
145
50
**State did not conduct an investigation for 1 high priority complaint between 2016 and 2018.
South Dakota Trends in Nursing Home Complaints
South Dakota Trends in Nursing Home Complaints
2016
2017
2018
Number of Complaints Per 1,000 Nursing Home Residents
14.4
11
4.6
Number of Immediate Jeopardy Complaints
7
9
4
Number of Immediate Jeopardy Complaints Not Investigated Within 2 Days
0
0
0
Number of High Priority Complaints
29
31
16
Number of High Priority Complaints Not Investigated Within 10 Days
0
0
0
Tennessee Trends in Nursing Home Complaints
Tennessee Trends in Nursing Home Complaints
2016
2017
2018
Number of Complaints Per 1,000 Nursing Home Residents
32.3
35.6
36.1
Number of Immediate Jeopardy Complaints
515
631
606
Number of Immediate Jeopardy Complaints Not Investigated Within 2 Days*
426
509
367
Number of High Priority Complaints
393
349
385
Number of High Priority Complaints Not Investigated Within 10 Days**
290
229
152
*State did not conduct an investigation for 4 immediate jeopardy complaints between 2016 and 2018.
**State did not conduct an investigation for 1 high priority complaint between 2016 and 2018.
Texas Trends in Nursing Home Complaints
Texas Trends in Nursing Home Complaints
2016
2017
2018
Number of Complaints Per 1,000 Nursing Home Residents
91.9
100.8
102.3
Number of Immediate Jeopardy Complaints
1,077
674
661
Number of Immediate Jeopardy Complaints Not Investigated Within 2 Days
11
9
10
Number of High Priority Complaints
4,227
3,123
3,043
Number of High Priority Complaints Not Investigated Within 10 Days**
420
553
1,304
**State did not conduct an investigation for 3 high priority complaints between 2016 and 2018.
Utah Trends in Nursing Home Complaints
Utah Trends in Nursing Home Complaints
2016
2017
2018
Number of Complaints Per 1,000 Nursing Home Residents
22.9
20.1
26.6
Number of Immediate Jeopardy Complaints
7
1
5
Number of Immediate Jeopardy Complaints Not Investigated Within 2 Days
0
0
1
Number of High Priority Complaints
34
21
37
Number of High Priority Complaints Not Investigated Within 10 Days
0
2
4
Vermont Trends in Nursing Home Complaints
Vermont Trends in Nursing Home Complaints
2016
2017
2018
Number of Complaints Per 1,000 Nursing Home Residents
47.4
64
58.3
Number of Immediate Jeopardy Complaints
6
2
5
Number of Immediate Jeopardy Complaints Not Investigated Within 2 Days
0
0
0
Number of High Priority Complaints
31
46
34
Number of High Priority Complaints Not Investigated Within 10 Days
0
0
1
Virginia Trends in Nursing Home Complaints
Virginia Trends in Nursing Home Complaints
2016
2017
2018
Number of Complaints Per 1,000 Nursing Home Residents
16.6
17.3
17.8
Number of Immediate Jeopardy Complaints
3
6
4
Number of Immediate Jeopardy Complaints Not Investigated Within 2 Days
0
1
0
Number of High Priority Complaints
48
52
58
Number of High Priority Complaints Not Investigated Within 10 Days
2
6
7
Washington Trends in Nursing Home Complaints
Washington Trends in Nursing Home Complaints
2016
2017
2018
Number of Complaints Per 1,000 Nursing Home Residents
111.6
119
141.4
Number of Immediate Jeopardy Complaints
37
63
62
Number of Immediate Jeopardy Complaints Not Investigated Within 2 Days
1
2
0
Number of High Priority Complaints
870
890
993
Number of High Priority Complaints Not Investigated Within 10 Days
57
25
10
West Virginia Trends in Nursing Home Complaints
West Virginia Trends in Nursing Home Complaints
2016
2017
2018
Number of Complaints Per 1,000 Nursing Home Residents
13.2
18.2
13.6
Number of Immediate Jeopardy Complaints
3
2
0
Number of Immediate Jeopardy Complaints Not Investigated Within 2 Days
0
0
NA
Number of High Priority Complaints
20
15
12
Number of High Priority Complaints Not Investigated Within 10 Days
2
3
3
Wisconsin Trends in Nursing Home Complaints
Wisconsin Trends in Nursing Home Complaints
2016
2017
2018
Number of Complaints Per 1,000 Nursing Home Residents
43.1
46.3
56.3
Number of Immediate Jeopardy Complaints
29
28
30
Number of Immediate Jeopardy Complaints Not Investigated Within 2 Days
0
0
2
Number of High Priority Complaints
240
263
331
Number of High Priority Complaints Not Investigated Within 10 Days**
9
7
24
**State did not conduct an investigation for 1 high priority complaint between 2016 and 2018.
Wyoming Trends in Nursing Home Complaints
Wyoming Trends in Nursing Home Complaints
2016
2017
2018
Number of Complaints Per 1,000 Nursing Home Residents
49.9
46.4
50.8
Number of Immediate Jeopardy Complaints
7
9
16
Number of Immediate Jeopardy Complaints Not Investigated Within 2 Days
0
0
0
Number of High Priority Complaints
24
20
38
Number of High Priority Complaints Not Investigated Within 10 Days
0
0
0
Source: OIG analysis of ACTS data, 2019.
Definitions1
Immediate jeopardy complaints allege a situation that indicates that there continues to be an immediate risk of serious injury, harm, impairment, or death to a resident. State survey agencies are required to start an on-site investigation within two business days of receipt of complaint or incidence report.
Non-Immediate Jeopardy - High (High Priority) complaints allege a situation in which the provider's non-compliance with one or more Federal requirements may have caused harm that negatively impacts the individual's mental, physical, and/or psychosocial status and are of such consequence to the person's well-being that a rapid response by the State survey agency is indicated. State survey agencies must initiate an on-site survey within ten business days of prioritization.
1 During the period of our review (2016 - 2018), this provision of the State Operations Manual used "working days" in place of "business days." Effective July 19, 2019, CMS revised Chapter 5 under Rev. 191 and replaced "working days'" with "business days."
Help us improve our website
A red asterisk (*) indicates a required field.
Thank you
We value your feedback! Thank you for helping us improve the OIG.HHS.GOV website
.png){kind=logo}